TABLE OF CONTENTS
CHAPTER ONE: INTRODUCTION
1.1 Background to the Study
1.2 Statement of the Problem
1.3 Objective of the Study
1.4 Research Questions
1.5 Hypotheses
1.6 Scope of the Study
1.7 Significance of the Study 1.8 Operational Definition of Terms
CHAPTER TWO: REVIEW OF LITERATURE
2.0 Introduction
2.1 The Concept of ICTs and ICT Skills of Librarians in University libraries
2.2 Information and Communication Technologies (ICTs) Skills and Service Delivery by Librarians in University Libraries
2.3 Service Delivery by Librarians in Libraries
2.4 The Concept of Social Media
2.5 Social Media Use in University Libraries
2.7 Social Media Use and Service Delivery in University Libraries
2.8 Challenges Associated with Service Delivery in University Libraries
2.9 Theoretical Framework
2.9.1 Diffusion of Information Theory
2.9.2 Customer Service Theory
2.9.3 Technology Acceptance Model
2.10 Conceptual Model
2.11 Appraisal of Literature
CHAPTER THREE: METHODOLOGY
3.0 Introduction
3.1 Research Design
3.2 Population
3.3 Sample size and sampling technique
3.4 Instrumentation
3.5 Validity and reliability of Questionnaire
3.6 Data Collection Procedure
3.7 Method of Data Collection
3.8 Ethical Consideration
CHAPTER FOUR: DATA ANALYSIS, RESULTS AND DISCUSSION OF FINDINGS
4.0 Introduction
4.1 Background Information of Respondents
4.2 Analysis of Research Questions
4.3 Testing of Hypothesis
4.4 Discussion of Findings