CHAPTER ONE
BACKGROUND OF THE STUDY
The expansion of industries and the increasing complexities of organization have led to a swilling appreciation of the indispensability of secretaries. For sometime, it has been discovered that there exists a growing demand for secretaries in almost all the sectors of business enterprise including private, public, big and small business sectors.
But contrary to general expectation, however, specific jobs are not designed for secretaries and thus their jobs lack proper definition. In the present world, there is the popular misconception by the society that anybody that has little knowledge of shorthand and typewriting is regarded as a secretary so long as he can manipulate the typewriter well even without possessing other qualities and business attribute that distinguish secretaries from typists and stenographs. This is a great irony of the importance of the secretary.
The word ‘secretary’ is today very confusing as people who are not directly involved in the special aspects of secretarial work are often called