THE ROLE OF ADVERTISING IN MARKETING OF HOTEL SERVICES

ABSTRACT

This research was carried to find “The Role of advertising in marketing of hotel service in Enugu metropolis” using Zodiac Hotel Ltd Enugu as our case study.  We tried to find the advertising strategies employed by in achieving its objectives.  In the study some instruments was used in the investigation and they include: oral interview, questionnaire and survey. From the study we found out that, the Zodiac hotel Ltd major advertising medium is magazines.  They use some other ones like sign posts at strategic points of Enugu metropolis.  We also discovered that they use other promotional mix such as sales promotion (biros, cards, calendars etc) and publicity. We also found out that the environment and facilities of Zodiac Hotel attracts customers to the hotel. The relationship between the customers and the staff is highly credible.  We discovered that the firm has a very high reputation in the society. The researchers commended the management of Zodiac Hotel for good environment and facilities and we came up with the following recommendations.  They should include advertising budget in the operating cost, use more of television media of advertising than others & introduce more sign posts.

                           

TABLE OF CONTENTS

Abstract

CHAPTER ONE

1.0    Introduction

1.1   Background of Study

1.2   Statement of Problems

1.3   Research Objectives

1.4   Research Question

1.5   Research Hypothesis   

1.6   Scope of Study

1.7   Significance of study

1.8   Limitation of study

1.9   Definition of terms

CHAPTER TWO

2.0   Literature Review

CHAPTER THREE

3.0   Research methodology

3.1   Research Design

3.2   Population of study

3.3   Sampling Design and Procedure

3.4   Data Collection Instrument

3.5   Administration of Data Collection Instrument

3.6   Methods of data analysis

CHAPTER FOUR

4.0   Data Presentation and Analysis

4.1   Data Presentation  

4.2   Test of Hypothesis 

CHAPTER FIVE

5.0   Summary, Conclusion and Recommendation

5.1   Summary

5.2   Conclusion

5.3    Recommendation

References

Questionnaire

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