ABSTRACT
This study focused on “communication
equipment’s and their influence on the efficiency of secretary (a case study of
NNPC Enugu), to achieve this purpose some research questions were raised and a
review of related literature was made. The survey research design was adopted
in this study. The population of the study includes workers, and management of
NNPC Enugu depot. A sample of 150 respondents and random sampling technique was
used in selecting the workers in a particular unit of the organization. Data
for the study were obtained from both the primary and secondary source.
Personal interview was also employed to confirm the responses. The data
generated from this study were analyzed using simple percentage, table rating
scales and mean scores. The major findings showed that the modern communication
equipments contribute immensely to the success of business organizations like
NNPC Enugu depot. Based on these findings, the researcher recommended:
Acquiring of standby generating sets, provision of spare parts and qualified
staff to facilitate productivity in the organization.
CHAPTER
ONE
INTRODUCTION
1.1
BACKGROUND OF THE STUDY
The
use of modern equipment is inevitable to communications in this modern era-
until the 15th century. Before the advent of typewriters,
publication of business documents was a difficult job and bored mostly to
secretaries because everything has to be handwritten.
With
time and technological growth, business organizations witnessed information
overload due to over increasing commercial transactions. Business therefore,
needs technology to turn out words effectively, efficiently and continuously.
These days, the world of work is
changing fast, as we approach the new millennium
modern equipment are fast replacing manual machines in the workplace, computer automated machines
have gradually taken the work of men. With the level of sophistication and cut throat
competition in our society, nobody is resting on their oars in the new
technological age.
Before now, most
employers of labour needed all kinds of categories of workers. Some were trained
on the job, while others came as experts. In the factories, people were
employed in their thousands to do all kinds of jobs. Production machines,
acquired long age, took time to warm up for use while workers took their turn
in churning out the large number of workforce.
Most
management, employers of labour are of the view that the introduction of high
technology to the workplace has made the work easier, faster, saves time and
cost, especially on overhead, better than employing a multitude with no result.
Again,
with the introduction of new technologies, business men have been saved from carrying
huge sums of money all over the place, the advent of electronic fund transfer is
a pointer to this topic.
The
use of internet, E-mail, pagers, digitized telephone services, mobile phones,
answering machines have made the job of executive, top managers less cumbersome
and communication gap has been bridged with the popularization of these
gadgets. Business and transactions can be discussed through these services.
Even
in terms of society for the workplace it is common feature in some big
organization to mount circuit television, to monitor movement of people. Big
time executive also use close circuit television to wade off intruders and
those they don’t want to see, with this, productivity is thus enhanced.
BRIEF HISTORY OF
NIGERIAN NATIONAL PETROLEUM CORPORATION (NNPC) ENUGU DEPOT
NNPC
(Nigerian National Petroleum Corporation) depot Enugu is located at Emene in Enugu
East local government of Enugu state. Commissioned on 25th August,
1979 by the military Administration of the then Anambra state Col. D.S
Abubakar.
It
has a total capacity of 12 million liters of petroleum products. It has only
three by products in stock which include Premium Motor Sprit (PMS) otherwise
called petrol, Dual Purpose Kerosene (DPK) and Automobile Gas Oil (AGO) ago or
diesel for onward distribution to her customers the oil marketing companies.
Enugu
depot has a total number of six departments namely: Administrative, sales, security,
accounts operation and safely departments with a total workforce of 250
workers. Each department is managed by the head of such department who equally
reports to the depot manager who is the overall boss.
1.2
STATEMENT OF THE PROBLEM
In
a developing country like Nigeria, the use of modern communication equipment in
the office is still minimal because they lack the technical know how to put the
one their disposal to good use. Lack of stilled manpower to update and maintain
already acquired machines. Besides, constant power failure from the public
electricity supply has not helped matters in any way.
Moreover,
some office worker especially secretaries sees the technological improvement as
a challenge and also as threat to their job. These problems and anxiety in the
minds of office workers, is likely to lead to a drastic reduction in production
in most office.
Finally, this situation
calls for serious policies by management dealing with the problem, which
psychologically destroys the mental and emotional state of workers.
1.3 PURPOSE OF THE STUDY
For every act, there
must be a reason and in light of this, the purposes of this study are:
1.
To discover what communication equipment is
all about.
2.
To identify the influence of
communication equipment on the efficiency of a secretary in an organization.
3.
To examine the training needed for the operation
of these communication equipment’s.
4.
To identify how to maintain them in the communication.
5. To discover the problems associated with
the use of these equipment’s.
1.4 SIGNIFICANCE OF THE STUDY
The significance of
this study equipment’s and their
contributions to the success of a business organization, a case study of NNPC
Enugu depot” is that it will create awareness as well provide information on
the roles these modern communication equipment plays in seeing that NNPC Enugu
depot achieve their goals and also meet up the standard. It is also recommended
to the society in general and whosoever wishes to achieve efficiency on
prudent.
1.5 RESEARCH QUESTION
1.
What is communication equipment all
about?
2.
Do these modern communication equipments
actually have any contribution on the success of business organization?
3.
Do the operation of these modern
equipments need any training program?
4.
Do these modern communication equipments
require proper maintence?
5.
Is there any problem associated with the
use of these modern equipments?
1.6 SCOPE OF THE STUDY
The researcher is
concerned with the contributions of modern communication equipments to the
success of business organization with particular reference to Nigerian National
Petroleum Corporation (NNPC) Enugu depot in Enugu east local government area in
Enugu state.
1.7 DEFINITION OF TERMS
v Communication:
it is a place /room /building where clerical duties are carried out.
v Modern: involving
up-to-date techniques or equipment. it is also refers as most recent or current
v Equipment: the
tools / items needed for a particular purpose. In order words, it also means
things that are needed to carry out work / job in the office; it could be
electrical or manual.
v Researcher: person
that carry out the piece of work.
v Accuracy:
error free presentation.
v Machine:
a device with an electrical power attached to it used in office production.
v Crude/Manual:
equipment that require physical exertion of energy to operate.
vEfficiency:
prompt delivering of jobs.
vBusiness:
knowledge of commercial procedures i.e. buying and selling.
vOperation:
the manner in which business is carried out.
vProduction:
output, increase in manpower.
vNNPC:
Nigerian National Petroleum Corporation