CHAPTER ONE
1.1 GENERAL INTRODUCTION
It is
important to note that quality control is an important function.
It is so vital that it helps an organization to have
competitive edge over the competitors in the market.
A company can conveniently through quality has
effective quality policy out-sales competitors’ product in the market.
When we talk about “quality” the definition most
people have in mind is “high quality” which is something describable concept,
the word is Item used to mean superior quality, but from purchasing angle the
acceptable definition of quality is “totality of feature and characteristics of
product or service that bear on its- ability to satisfy a given purpose.
“Quality control” in purchasing angle means
regulating manufacturing process in order to maintain the required quality.
The management executive is in an excellent position
of their company’s profit that originates in the area of quality. The
researcher is interested in the topic, because quality is everybody’s focus in
an organization.
1.2 HISTORICAL BACKGROUND OF DOYIN INVESTMENT
NIGER1A LIMITED.
Doyin
investment company formal known as the Global Soap and Detergent Industry limited
incorporated in October 1984 under the commerce and industry act in 1986 the
company is situated along Asa-Dam Road in Ilorin West Local Government in Kwara
State and the company specialized in production of soap, extra power flash,
clean and wash rite.
In 1985, all the plants were received into the site
and the process of installation commence immediately. The commissioning of the
industry was done towards the end of the year 1985, the Global Soap and
Detergent industry is an affiliate of Doyin Group of Companies” which has it head
office at Lagos, the man Doyin himself is an indigene of Kwara state and the
name of his home town is “Agbamu” he sited the industry in the state capital so
as to reduce unemployment in the state and outside the state.
Some of the materials used in producing are imported
materials but a lot of research is going
on as for them to make use of local material and such materials used include
the following: blank crop, sodium syndicate etc based on what is written down
there is need to look into the organizational structure.
The organizational structure of Global Soap and
Detergent can be said a situation where subordinates are responsible to their
superior officers. The top on the list is the General Manager and he is the
head of the industry and the sole responsibility of the whole operations rests
on lam, he gives order on any important issue e.g. may be there is need to purchase
capital requirement or if they are to buy large quantity of material involving
huge amount of money after the general manager comes the technical manager
under the technical manager is engineering and administration, the technical
stores, packaging and the clerks.
The production manager also comes under the general
manager and the report directly to him, under the production, manager, we have
The raw material stores, followed by purchasing
store supervisor, clerks and the cleaners in the raw material store, the
component of raw materials kept there are:
a)
STPP (Sodio Tropoli Fops
tap)
b)
Sodium syndicate
c)
Glue
d)
Blank cap
e)
Blue dye
f)
Perfume
All these materials are kept in the raw materials
store until they are needed, The STPP (SodioTropoli Fopsta (O) is in a separate
tank with we provision of tap as they are being dissolved by water, some is
passed to the next machine were the operations starts. The sodium syndicate
used to neutralize the acid of the detergent during the production Glue, Blank
Crop and caustic soda also part of the raw materials used for production of the
detergent and during this period the detergent is in white colour, the blue dye
white colour to blue and what is how it goes for other soaps and detergent they
produce. At the final stage the perfume is mixed and it makes the detergent to
give a passive odour.
Also under the General Managers is the quality
Control and under him, we have the preliminary design and under the design comes
the supervisor, the clerks and security. The quality control manager in
collaboration with design and engineering department works on how chemical
should be used, the system of packing, packaging, what type of colour that will
attract the customers, the dimension and hardness so that it does not get
spoilt any how. The quality control manager also hare some link with the
production department which have the purchasing under the department and the area
of how the right quality or materials purchased for organization.
Another department that comes under the general
manager is the finance department, the finance manager report directly to the
general manager on the financial aspect of the organization. The financial department
receives all relevant documents from store such as Good receive which will
note, all the document connected with purchase of materials which will used in
preparing the final budget of the organization.
Lastly, we have marketing manager he also comes
under the manager and he report directly to him in area of promotion, market
research, sales etc. The marketing managers have under him market research
internal and it section, sales and administration and clerks most of the
decisions taken in the organization comes from the management and information
is passed based on superior subordinate.
The organization chart of Global Soap and Detergent
industry is shown below
ORGANIZATION CHART DOYIN INVESTMENT NIGERIA LIMITED
ILORIN
1.3 STATEMENT OF THE PROBLEMS
Quality
control system is important in every organization but when there is poor
inefficient quality control system, it result into low profit level and growth.
Another
problem encounter is that there is no proper provision for inspection
department; these departments are to be responsible for the inspection of the
product and to see that they are set up to the required standard, including the
method of ratting vendor for quality.
Scanty of staff in the organization whereby one
staff will be entrusted with lot of responsibility and this will lead to poor
inspection and the company will be at loss. The researcher will also look into
some of the problems and look for ways of solving them.
1.4 OBJECTIVES
OF THE STUDY
This research work has been carried out to establish
the significant of quality control in industrial establishment with a specific
reference w Doyin Investment Company Nigeria Limited.
The primary objectives of this study is to enable
the researcher to fulfill one of the basic requirements for the award of
National Diploma in purchasing and supply awarded by the purchasing and supply
department, institute of Finance and Managements Studies, Kwara State polytechnic,
Ilorin.
The project is also aim of exposing the importance
of quality control to the attainment of corporate objectives.
1.5 SIGNIFICANCE
OF THE STUDY
The motive behind this research is in partial
fulfillment of the requirement for the award of National Diploma in Purchasing
and supply, Institute of Finance and Management studies, Kwara State
Polytechnic, Ilorin.
The aim of the researcher as far as quality control
is concerned is to use this project work to be of greatly contribute to the
companies that are concerned with the matter. It is also belief that society at
large would find the research useful, the professional purchasing personnel, material
management student as well as others. The future researcher would be find
useful information in the project.
1.6 SCOPE OF THE STUDY
This research work will look into the following:
Quality control concept, determination of quality,
who determines quality, contributions of purchasing to quality control, etc.
As the project will mainly focus on Doyin Investment
Nigeria Ltd Ilorin, so it is applicable to every other manufacturing company in
the world. It covers the review of literature and textbooks technologies used
in the project work.
1.7 LIMITATIONS OF THE STUDY
The limitation and constraints of the study includes
the following:
·
Financial
Constraints: This is one of the factors that
unit the research work. This was done to the fact that the cost of conducting
any research nowadays is enormous. This
includes the cost of transportation, cost of paper work, the cost of getting
material related to the research work etc.
·
Time:
The researcher had to apportion his limited time between academic work and
research work. This whole process is demanding the researcher has combined the
two and other activities.
·
Respondents: Here lies the problems of lukewarm attitude
of some officials wee were supposed to give reasonable answer were not willing
to give it out. Some of the staff felt reluctant to fill the questionnaire
given to them
·
Unwillingness to supply information: Finally, a difficulty in getting some vital
information relating to the research was another problem. Some document were
ignored and undisclosed to the researcher.
1.8 DEFINITION
OF TERMS
• Quality:
This is the totality of features and characteristics of a product is services
that bear on its ability to satisfy a given purpose or needs
• Quality
Control: Regulating manufacturing process in
order to maintain the required quality. It is also a system for programming and
coordinating the effort of the various groups in the organization to maintain
or improve quality at economical level which allow for customer satisfaction.
·
Inspection:
Is a process of measuring, examining, testing, gaining or otherwise company
items with the applicable requirement.
·
Specification:
Is a detail description in the requirement to which the service must confirm.
• Standardization:
The process of reducing the number of verities to a controllable workable
minimum.
• Obsolescence: An item is said to be obsolescence
when it is going out of use but it is not yet completely unsuitable.
•
Store: Is a space set aside or reserve, for holding stock waiting for dispatch
to where it is needed. It can also be known as an inventory.