ABSTRACT
The aim of this study is to determine the impact of outsourcing strategies on organizational effectiveness in new generation banks. This is because mystery shopping provides important information for businesses and leads organizations to efficient performance. Outsourcing process is mainly used to increase the effectiveness of the organization through low cost, and organizations gain competitive edge over their rivals by simply shifting some of the Human resources non-core functions to outside suppliers which is core of outsourcing strategies.Survey design was adopted, and the statistical tool employed comprises of frequency, standard deviation, and correlation as well as regression analysis. The findings show that there is a significant positive relationship between the variables of outsourcing strategies and Organizational effectiveness; Recruitment Outsourcing strategy, Training & Development strategy, Mystery Shopping strategy, Payroll outsourcing strategyare positively related to Organizational Efficiency. The study therefore concludes that mystery shopping provides important information for businesses and increases organizational effectiveness, and the correlation matrix implies that the independent variables are very crucial determinants of organization Effectiveness. hence information provided by the mystery shoppers is used for improving the services and products to get more customers. The study thus recommends that Banks should outsource their training & development activities, since its potential effect is cost reduction, as outsourced training provides a means of reducing the fixed costs associated with maintaining a training staff.
TABLE OF CONTENTS
Abstract
CHAPTER ONE
1.0 Introduction
1.1 Background of Study
1.2 Statement of Problems
1.3 Research Objectives
1.4 Research Question
1.5 Research Hypothesis
1.6 Scope of Study
1.7 Significance of study
1.8 Limitation of study
1.9 Definition of terms
CHAPTER TWO
2.0 Literature Review
CHAPTER THREE
3.0 Research methodology
3.1 Research Design
3.2 Population of study
3.3 Sampling Design and Procedure
3.4 Data Collection Instrument
3.5 Administration of Data Collection Instrument
3.6 Methods of data analysis
CHAPTER FOUR
4.0 Data Presentation and Analysis
4.1 Data Presentation
4.2 Test of Hypothesis
CHAPTER FIVE
5.0 Summary, Conclusion and Recommendation
5.1 Summary
5.2 Conclusion
5.3 Recommendation
References
Questionnaire