CHAPTER ONE
1.0 INTRODUCTION
Communication
has been variously defined by communication experts, while erudite scholars and
educationists, with each of them defining it in accordance with his field of
specialized areas of interest and prejudices. This therefore accounts for why
there has not been one singular acceptance definition of what communication
presupposes for instance, it has been viewed as a act of sending or conveying
and understandable information from the sender to the receiver through an appropriate
channel, with the speakers responding to such a message in form of feed back
1.1 PURPOSE OF THE
STUDY
The ultimate reason for this project
work are enumerate have under.
First and foremost, to determine the
impediments or rather inadequacies of effective communication and suggest
holistic ways through which such impendent can be eliminated so that
profitability many given business organization could be adequately enhanced.
Again, to make an in depth expository
study about how the stamina and profitability level of any given business
organization can be raised through effective communication networks among the
workers, the organization itself and their collective relationship with the
outside world, not minding what can stand as an obstacle.
This discusses and evaluates various
communication model and acceptance theories that see to how use of good
commutations to influence positivity performance of personnel or rather
workers.
Another reason for this study is to
examine whether communication which have the inherent ability to positively
influence personnel and profitability of the any given business organization
can adequately stand the test of time.
Finally,
the purpose of the study will to some extent help to suggest recommend and preferred
solutions were necessary so as to nip in the bud any possible. Impediment and
obstacles that jeopardize easy and good flow of communication network in any
business organization, association of like-minded people many given
geographical location.
1.2 SCOPE OF THE STUDY
The scope of this research work is to
cover what indeed constituted good flow or communication among personal of any
given business organization and how some can be applied to enhance and improve
and organization profitability with special reference and restrictions to
telecommunications service providers in Nigeria, Sequel to some factors that
can any may affects the scope of the study.
1.3 LIMITATION OF
THE STUDY
This project work faced a lot of
constraints ranging from the decent of data collection and other factors which
can be describe as:
Time Constraint: This has been one of the major factors
that influenced to some extent, researching to gathering some useful diatom,
statistics and figures study. The time frame is not adequate enough to warrant
details, since completion of the project work itself have time schedule which
of course, if not being adhere to will receive serve penalty which in the final
analysis can render the whole exercise a futile one.
Financial Constraint:
this has been another major factor that influenced and affected the study
negatively; finance which is very much paramount for the effectiveness of any
project work is limited in supply. Hence sequel to this limited and inadequate
supply of finance, much could be researched into as it is expected and this
formed the basic reason for scanty information in some topical subsection.
Uncooperative Attitude of
Some Staff: Some staff of the telecommunication
services provider visa-visa MTN, GLOBALCOM, ZAIN periodical in nature to
divulge some useful information about their organization and when they are
ready to do so. They do not have convincing accurate information to divulge.
1.4 SIGNIFICANCE OF THE STUDY
The use of communication in any business
organization can never over emphasize. The reason is because invariably have
direct effect on the profitability of such business organization, Gold
communication network equally created and important avenue for people i.e the
workers in such organization to have a good rapport and inter-personal
relationship which will to some extent help in razing formidable stamina of
such organization in view of the above therefore, the study is very much
important and relevant to any given business organization considering the
effect communication networks post to nay business organization efficiency and
profitability in the final analysis. Hence, smooth quick, importing and
effective decision making can be set in motion out rightly jettison
maladministration and brother necks as embedded in management basic functions
which is decision making.
1.5 DEFINITION OF TERMS
The researcher will like to define what
most of the abbreviated terms and concepts used in this project work mean. The
introductory part of this chapter deals critically with the origin of
communication basically in Nigeria there are some terms used in this chapter
which I will like to define, first and foremost. .
P&T:
Post and Telegraphs are the only means used in disseminating information before
the Nigeria telecommunication came into existence.
NITEL:
This simply means the Nigeria telecommunication. This is the widely recognized
communication from in Nigeria later part of the 20th century in
Nigeria.
NET:
This simply means The Nigeria external telecommunication
GSM:
Global System for mobile phones; with a specific mode of operation since the
emergency of the GSM, the problem with reaching out to business associates,
family members in long distance places. e.t.c has become the thing of the past.
The light of MTN, Globalcom, Zain, Mtel, Etisalat, Multilink, Starcom and the
host of the others made the operation of the GSM more effective and relevant
because they provide the services of the choice of each subscriber.
NCC:
Nigeria Communication Commission; this is a body that looks into the affairs of
communication business in Nigeria/
CDMA:
Code Division Multiple Access.
Dealer:
These are people, who basically deal on telephones accessories; they also serve
as distributions of the various products of telephones or mobile phones as the
case maybe.
Vendors:
These are the recharge cards sellers i.e Those who sell various recharge
vouches of each service provides to its esteemed subscribes at their various
prices.
GDP: This
simply means, Gross Domestic Product.
Subscribers:
These are the user of the services provided by each of these communication
service providers.