ABSTRACT
This study examined the effect of information technology on facilities management practices in some selected hotels in Lagos. The research design adopted in this study was a descriptive survey method. The population of study comprised all the staff members of five (5) selected hotels in Lagos State. The sample size was determined using Yawane Taro’s formular. The sampling technique adopted was a simple random sampling technique. The instrument used for data collection was a structured questionnaire on the “effect of Information Technology on facilities management practices.” The data collected via the questionnaire were analysed using the frequency and percentage to analyse the demographic data, the research question were analysed using the mean scores while the two hypotheses formulated in the study were analysed using the chi-square method at 0.05 level of significance. The result of the findings shows that: Information Technology will improve facility management practices in Lagos State; facility management practices will have a significant impact on service delivery practices in hotels in Lagos State among others.
CHAPTER ONE
INTRODUCTION
1.1 Background of the study
With globalization in full speed and people continually traveling abroad to and from different countries, the hotel industry faces many challenges in accommodating these different cultural influences (Seo, 2007). The hotel industry is a very competitive business in which customers place great emphasis on reliability and timely service delivery. The vision of all such businesses is to provide quality high class to customers in order to successfully thrive and achieve their mission. Top management can build high-performance cultures by their efforts to create organizational climate devoted to quality and their active involvement in promoting quality by engaging the workforce and establishing lasting relationships with customers (James, 2011)
Maintenance is the effort in connection with different technical and administrative action to keep a physical asset, or restore it to a condition where it can perform a required function. Maintenance is also seen as restoring to or retain to a state in which an item can perform an initially specified function and all actions aimed towards this are maintenance activities Maintenance is an investment because resources are spent today to do maintenance in order to reduce cost or get higher benefits in the future as compared to if the resources are not spent. However despite this opinion maintenance is generally separated from true investment because it is a matter of restoring an old function or keeping up an old function.