THE EFFECT OF MOTIVATION INCENTIVE ON BANK EMPLOYEE
(A case study of
UBA, Yakubu Gowon Way,
Kaduna Branch)
CHAPTER ONE: INTRODUCTION
1.0
INTRODUCTION
Motivation on bank employee was established by the
organisation (bank) with the aim to reset the healthy course of reconstruction
growth and development of the organisation (bank) this research is set to
understand how height level of employee engagement incentive to reward good
work which happen to be a tried and also a test way of boosting staff moral.
But from banks perspective a banker, job in addition to
growth the economy, there by motivation
is necessary on bank employee for effective management.
The effect of motivation incentive on bank employee was
established by the banking institution with an aim to reset the Nigeria banking
industry on a healthy course of reconstruction growth and development.
It however, known that by 1982 the banking industry had
not in the development and growth tracked, the industry (banking industry) had
fallen drastically from its peak, due to lack of capacity to embank on such
bold policy which goes beyond executive certain cosmetics aspect of the
problems, and motivation on the employee will bring about setting the problem
and make banking business to be effective and efficiently.
1.1
BACKGROUND
OF THE STUDY
Every organisation whether profit oriented or not
establish its purpose goals and objectives which transpires into mission
statement.
These of course are only accomplished by the efficient
and effective management of its human material and financial sources.
However, the most dynamic and complex to manage is its
human resources (people) due to essential difference individual behaviour and
attitude as expressed in the work environment.
Work environment behaviour difference between and with
individuals are produced by physical difference, mental capabilities,
life-experience, culture, perception of a situation, age, sex, level of
education, skills exposure, traits, abilities, energy level, family
responsibilities, present standard of living, other available income, financial
status years with employee, years on job, working experience and lastly level
of job in organisational hierarchy among others.
On law about human behaviour that we can be certain
about is that all people are different, it is on knowledge of these behavioural
difference in the work place (environment) that this research intended to delve
the influences that stimulates behaviours towards high performance for productivity
in achieving organisational goals termed motivation.
Motivation is a general concept appreciated by many
successful organizations and implemented for the overall benefit of the
organisations.
The Nigeria
banking industry is not an exception. The industry has undergone remarkable
changes over the years, in terms of the number of institutions, ownership,
structure, capitalisation, as well as depth and breath of operations. These
changes have been influenced largely by challenges posed by deregulation of the
financial sector globalisation of operations, technological innovations and
adoption of supervisory and prudential requirements that conform to
international standards.
As at January 2006 there were only 25 banks remaining
from 89 deposit money banks operating in the country, due to consolidation.
It becomes imperative, that if banks must continue to
service and be in operation, it must bruce-up to the imminent challenges of the
industry and remain competitive in the market place. This can be achieved
through the motivation of employees to higher performance and great
productivity.
This research examines the effect of motivation
incentive on bank employee with special focus on United Bank for African Plc
(UBA).
1.2
OBJECTIVES
OF THE STUDY
This research was propelling by the need to improve
performance and increase employee’s productivity in the work environment
therefore the objectives of this study includes among others the following:
i)
To identify the degree or
importance of employees in the achievement of organisational objectives.
ii)
To identify the factors responsible
for the higher performance by employees in the past.
iii)
To identify the element
responsible for employee present low performance.
iv)
To understand and
appreciate the need of employees as individuals and as a group.
v)
To identify the role of
managers and their influence on bank employees.
vi)
To improve employees
performance and increase their productivity through motivation.
vii)
To improve the overall
results of organisation in terms of performance.
1.3
SCOPE
AND LIMITATION OF THE STUDY
Considering the largeness of bank’s in the Nigerian
banking industry, the research study is limited to united bank for Africa plc
with reference to their branch in Kaduna
along Yakubu Gowon way which shall cover the Nigerian Economic and the period
is within 2007-2010.
1.4 DEFINITION OF TERMS
A number of terms or major concepts are defined here as
they are apply to the study for proper understanding of this work. This
includes:
BANKING INDUSTRY: – A collection of banks usually in the
same category charged with the responsibility of carrying out financial
intermediation.
1. BANK
EMPLOYEE: – A person who works for a bank in return of salary.
2. ENVIRONMENT:
– It describes the conditions, circumstance etc effecting employees in the work
place.
3. PRODUCTIVITY:
– All of the things that causes or influence motivation in an employees.
4. MANAGER:
– People who combine business resources in an efficient manner which maximises
output.
5. OBJECTIVES:
– These are the drivers which determine the nature of input. The series of activities
to achieve outputs and the realization of organizational goals.
6. PERFORMANCE
:- It refers to the degree, of success, or failure of an activity of operation
7. PRODUCTIVITY:
– this refers to efficiency measured by comparing the result attained with the
time and or the resources used to achieve the result.