ABSTRACT
This study was conducted to analysed the effect of crisis management in organisation efficiency and effectiveness.
Being able to effectively respond in the event a crisis is relevant to an organisation’s survival. Whether or not an organisation is prepared for a potential crisis depends upon senior officials and other personnel operating within the company.
The scope of this study covers area such as the basic element and concept of crisis management. The important of adoption of crisis in an organisation. The type and process of crisis management and the impact it has in promoting general productivity and effectiveness in organisation performance. Data were collected through personal interview conducted and questionnaire administered on the selected study population, the statistical tools used in this study are simple percentage distributed table and Pearson’s Correlation Coefficient to test the hypothesis formulated. Finding shows that effectiveness crisis management helps to boost morale and general productivity. It was also discovered that some reason for crisis management team failure include member non-cohesion, absence of shared common purpose, social loafing and unwillingness to cooperate with another.
CHAPTER ONE
INTRODUCTION
The most critical incident any organization can face at any point in time is crisis. Crisis does not discriminate based on a company’s size or notoriety, and they can surface when a company least expect it. They come in many form: strikes, layoffs, product recalls or allegation of misconduct, but while some of these may seem small, every crisis has the potential to damage the reputation of a company.
Crisis management is the process used to manage the response and recovery from critical incidents or business interruptions that cannot be adequately handled within the normal scope of business operations crisis management is a relative new field to management, operationally crisis management activities include forecasting potential crisis and planning how to deal with it. Organization should invest time and resources in order to identify potential crisis before they occur; this include identifying the real nature of crisis if any, intervening to minimize damage and also strategy to recover from the crisis. Crisis management often includes strong focus on public image and assure stakeholders that recovery is underway.