CHAPTER ONE
BACKGROUND OF THE STUDY
1.0 PREAMBLE
The secretary works is of all necessary zeal, because is packed wit a lot of conflicting situations, so much that a days of working is not the same with others. This situation of work crop up all the time and it demand much decision and Attentions.
The functions of the secretary are basic to the organizational roles which indicate covering of meetings, taking care of office duties and supervising subordinates as well as keeping order generally in the office etc. All these to be done to enable the smooth flow of work.
The secretary’s obligations to the boss can sometimes be strenuous and conflicting with her other duties to herself and to the organization. This view of secretary’s function is an ancient one in view of the changes that have taken place in her training and job but some employer stick to it and cause her stress on the job when she finds difficulty in obeying these instructions.
1.1 STATEMENT OF THE PROBLEM:
Media organization operate in the dynamic and ever changing environment, because the modern organization exists in rapidly changing environment, the secretary is faced with a lot of physical and mental hazards on the job which may cause her stress like noise, lack of preparations for certain jobs or duties, attitude of the public to the job she does sitting arrangements, organizational structure and their effects on her job, lack of proper qualifications for the job may also cause her stress.
Though not manifest in quantifiable terms, these threats cause stress that may eventually spell doom to the secretary mentally as well as physically.
Fache (1981) said “for every successful businessman, organization, to progress there is always an efficient and hardworking secretary. It becomes of urgent needs to take a very keen look at the job the secretary does and find out what does cause her stress.
If this is done, then plans on how to eliminate in control than can be successfully made and executed.
1.2 PURPOSE OF THE STUDY
The purpose of this research is to find out the environmental factors associated with the secretary’s job stress, and their causes on her job performance. The study, in looking at this problem, attempts to find out.
1.3 SIGNIFICANCE OF THE STUDY
The causes of stress on the secretary job performance have become an issue of general concern that needs urgent attention and solution.
In significance of the study, the researcher based on the importance of the study, which will be of great importance to the society at large and primarily be useful to the following:
1. THE MANAGEMENT (Sec|retary’s boss).
Ignorance of how well to treat a secretary in order to get her best performance may be one of the reasons why the secretary is subjected to stressful conditions at the place of work. It is hoped that after reading this work the boss will be better informed as how to handle a secretary to get maximum performance from her.
2. THE PROFESSIONAL SECRETARY:
It is hoped that as a result of careful perusal of this work, the secretary will be in a better position to recognize stressors, avoid them whenever possible and control their effects on her performance. This should lead to a better job performance on her part.
3. TRAINERS
Sometimes, people who train the secretary for the job are hopelessly out of contact with what is required of her at the place of work so that training programmes are not up to what they should be. It is hoped that this will help trainers identify vital training areas on which to lay emphasis and from time to time improve on facilities to meet with modern office procedures.