ABSTRACT
This
project is divided into five chapter,
chapter one consist of background of the
study , introduction, statement of the problem , with productivity problem , objective of the study
scope and limitation of the study
, Definition of key term and plan of the
study .
Chapter two
consist of literature review motivation theories, maslows need Hierarchy theories,
two factors theory , motivation factor and theory x and y Douglas mc Gregor.
Chapter
three also consist of research, methodology, sources of data and information,
method of data collection ,
research problem and
background of the study
Chapter
four we also focus on data analysis, data presentation, motivation techniques
by kwara hotel, how motivation helps productivity in kwara hotels.
Chapter
five also focus on summary, conclusion and recommendation. Summary of findings,
conclusion, recommendation, references
and appendix.
CHAPTER ONE
l.0 BACKGROUND OF THE STUDY
Motivation
can be defined as an internal psychological process whose presences or absences
is inferred from
observed performances.
Motivation can also be defined as an inner urge that
derive or geared people to perform.
People differ not only in their ability to do, but also in
their love to do”, this love is (called motivation) it depends
their strength of their motives.
Motivation is an internal driving force which result in
persistent behaviour directed towards a particular goal.-
PUGH (1991;53) assert that
motivation is a perennial organization problem, which change from generation to generation
as economics condition and social valued changes. He then define it as a
decision making process through which the individual chooses
desired outcome and set in motion the behaviour appropriate to acquiring
them.
CORR1FIN (1992;127)
define it as a set of forces that cause people to behave in particular way, according to him,
motivation ability and environment determine performance. It is an emerging
force that induces or compels and maintains.
NWACHUKU (1981),
Motivation is a general term applied to the entire class of derives desires, needs, and wishes, and so
on it is the act of influencing and stimulating individuals, to action/work it
is a process which governs the choices made by person among
various forms of voluntary action.
1.1 INTRODUCTION
Motivation is a management tools, management is very
exciting and dynamics discipline which has a special appeal to
people who aimed at getting things done in an effective and efficient way, the
art of defining management is however not easy.
Management can be view from different aspect of main’s
activities in his effort to achieve the stated objective of an organization effectively and efficiently white some people has the terms that help management
to operate, control, and ‘co-ordinate effectively and efficiently.
Motivation
is a process and manner in which the objectives of an organization are
achieved through the
combinations and co-ordination of the available resources which are motivation
of work to increase the level of
productivity.
However, for implementation to work out effectively there are some
management skill, needed by managers which will assist in carrying out his/her duties in an
organization effectively.
Robert
Katz classified skill as basic of works to help managers to work effectively in
an organization.
In his book called managerial techniques and
skills (1862)pg 63
i. Technical
skills: This is the ability of a manager
to use tools and procedure and techniques in Specialized field,
ii. Human
skills: This is an ability of the mental that requires understanding and motivates
people
to
achieve the stated goals,
iii. Conceptual skills: Is also a mental ability require
of manager to co-ordindate and integrate all
the
interest of an organization.
Finally,
this study will look into management skill, how it has helped early
organization and in our modern days with it usefulness in staff motivation and
it productivity in an organization.
1.2 STATEMENT OF THE PROBLEMS
In every organization today, there is a huge tendency that the
organization will be facing- problem within and outside the organization. The internal problem which may also arise
from the part of the productivity and how to motivate work.
First if there is financial problem, when the organization is handicap
financial on the increase of improving it product and not by able to maintain it services, their
worker may not be motivated to the extends needed more over salary of work may be affected
and this will reduce staff ability and effort on productivities.
Secondly, if there is no accurate about the time lay between the
satisfaction of the lower level and emergence of a higher level needs.
However, main problem that this organization may encountered as at
present is the completion of the questionnaires because some of these staff were very busy as a result
of change of management.
Thirdly
political and economics problems currently facing the country, make it
difficult for the organization
to set as much as possible for motivation system are likely to be facing job
enrichment, if the job environment and job itself is not enriched by any means,
then the worker will not be motivated, which may also affect the level of productivity and
effort of worker-will be reduce.
Also, if in any motivation system there is no improve in any forms, then
problem will occur if there is no dynamic improvement in procedure, guideline of work and the
management is statistic then, worker will not be motivated.
Any
organization that does not give records or account for work that have been alone
in every work place,
this will also encourage the worker and there will be problem in the system
and. it will not move worker to add effort because the effort is not accounted for, which say
without accounting for work done then performance appraisal will not be
encouraged.
Finally, if there is no career development mode for worker (staff, the
organization will be a garbage in and out of the system, organization should set career development
arena for staff.
1.3 OBJECTIVES OF THE STUDY
The main .objective and purpose of the study
is to find out the impact of the staff motivation and
productivities in an
organization. The objectives of the study is as follows:
i. Significance of the staff motivation in Kwara Hotel
Limited
Ilorin.
ii. How productivity is to be handle in Kwara Hotel and it usefulness of their services,
iii.
Highlight the connection between motivation, productivities and
efficiency,
iv.
To evaluate and examine the role
of the kwara
hotel management board and the Kwara Hotels
Management in the staff.
v. To
cross check the motivation made and techniques
on the yearly bases.
vi. Motivation
will be used to check and know the
level
of worker ability and how to pool his/her
effort
forward in work,
vii. The
planning procedure will be checked on how to
improve worker/staff ability on productivity.
1.4 SIGNIFICANCE OF THE STUDY
Motivation
is the essence of effective management is the focal point of any management
procedure to
compensate work on their ability.
However,
motivation to me is the lifeblood of any organization, the ability to transmit
measure of work ability and to react to them in an organization.
This-project
will throw light on the issue that effect motivation in Kwara Hotel Limited,
Ilorin, Kwara Hotel
Limited is taken as the case study. The study will look at the different of
motivation use in Kwara Hotel Limited.
1.5 SCOPE AND LIMITATION OF THE STUDY
The
research work is mainly to lay emphasis on the staff motivation and
productivity on organization.
A close look will be made into Kwara Hotel Limited
motivation system, the research work comprise of the relevant roles and
importance of motivation in an organization.
This
lead us to know how the hotels manager motivate her workers and react to such
motivation.
Discussing
the motivation system will help to check and ensure that employee effort’ are
well compensated.
Also, workers who are not working to the level of organization will be
compensated.
1.6 THE PLAN OF THE STUDY
The plan of the study is to motivate staff in the
organization. The case study of Kwara Hotel Limited, Ilorin. Staffs in
an organization can be motivated in different ways, motivation of staff is
design and also introduced in order to maintain good organization
name and integrity and to increase production scale and good product
quality in cases of Production Company or firms. In an organization like Kwara Hotel Limited, Staffs with good customer
relations or good moral will earn the organization good name. The following are
ways of motivating staff in an organization.
a. Introduction
b. Provision of souvenirs
c. Salary increment
d. Provision of welfare services
1. INTRODUCTION OF SEMINARS
Seminar is a, gathering
for training of people, this seminars is often introduced to teach staff.
i. Good
customer relations
ii. Tenet of operational excellence
iii. Moral and the human resources policy
All these are introduced to motivate staff in an
organization in order to meet the global requirement of an organization.
2. PROVISION OF SOUVENIR
Souvenir can be regarded as a thing that is kept as a
reminder of a person, place or an events. This is also a thing that is
kept as a Momentum or remembrance. Provision of souvenir including keeping of
an item
or a thing for the workers/staffs in order to keep them remembering the
organization.
This also include provision of wrist-band, wrist-watch,
t-shirt, biro; etc. in which the logo or trademark of the company
or organization will be designed or printed on it.
3. SALARY INCREMENT
This can be defined as a regular increase in the amount of
salary paid to worker/staff for the job done.
This can be regarded as increment in the salary of the
workers. This will motivate the worker and encourage them to put more
effort on their performance of the job. This will also increase the morale creativity and productivity of the staff.
4. PROVISION OF WELFARE SERVICES
Welfare services can be defined as a condition
of having good health, comfortable living and good working conditions. The provision of services such as media services,
free housing transport, sport and recreational
facilities, staff esteem, club services etc. This will secure the loyalty of
workers/staff and induce the
effective performance of their job.
1.7
HISTORICAL
BACKGROUND OF THE STUDY HISTORY OF KWARA HOTEL
The foundation of Kwara Hotel was laid by the Military
Governor of the state, Lt. Col, David L. Bamigboye
on 24rh March, 1971. The Hotel was officially declared opened on the
25th of January, 1975 by Col. D.L. Bamigboye, who was still
the military governor of the state. The Registration Certificate for the Hotel was obtained on 14th June, 1973
with RC number 11577.
As at that time, the Hotel comprise
of only one building, the “WING A” with only 72 rooms.- Later, it was discovered that there
would be need for more rooms due to expansion of hospitality business in the state. The foundation
stone for the second building tagged “WING B” was laid by then the
Military Administrator, Col. Sunday O. Ifere on the 20th
September, 1979. the Wing B comprises of 99 rooms. 8 chalets were later built,
bringing the total number of rooms available for sales to 179.
The hotel was later redesigned and
upgraded in year 2000 by then the Executive Governor, Alh. Mohammed’Lawal. It was
re-Opened for business on 18th March, 2003. It was also renamed
MIDWAY INTERNATIONAL HOTEL when it was re-opened. However,
the name was changed back to KWARA HOTEL in 2004 to identify with
the state.
Different management companies have been
contracted to manage the hotel at different times; Arewa Hotels Ltd, Beni
Geva & Co., Shlomo Hasson & Co., WHotels Ltd, among others-.
The room types in the Hotel are broken down into the
following categories.
Standard Rooms = 87
Executive rooms = 09
Kwara club standard = 60
Kwara club executive = 04
Suites = 09
Chalets = 08
Triple suite =01
Presidential suite =01
The hotel has the following facilities,
Banquet Hall that could host up to 1,000 people, 3 other smaller halls that could host between
50 and 150 people. An
emirate restaurant
A coffee bar
A garden tagged ARIYA GARDEN that is also used
to host events and could host up to 1,500 people.
A
sports and recreational centre named PHYSIQUE ACADEMY that has the following
facilities; a modern Gymnasium with
professional instructors 15 quash court, 2 Badminton Courts, 3 Lawn Tennis courts, 1 Olympic size swimming pool with 1
children pool, 1 basket ball court, 1 football field, also there are so many other indoor games like scrabble,
chess, monopoly, pool, etc.
Presently, the Hotel has. been leased to KH MANAGEMENT and
INTEGRATED SERVICES LTD since 2009, when the state government saw the need to run
the hotel as private business enterprise. It is being managed by a South
African company, “CRESTA HOSPITALITY.
1.8 DEFINITION OF THE KEY TERM
The terminology associated with this research topic must
be well defined so as to allow perfect understanding of the
subject matter. Among these are stated below;
STAFF: This can be regarded as all the
workers employed in an organization considered as a group.
MOTIVATION: This is the set of process that moves or
motivates a person towards a goal. This can also be regarded as the driving force by which we achieve our goals.
PRODUCTIVITY: This means the rate at
which a worker, a company or a country produces goods, and amount produced, compared
with how much time, work and money is needed to produce them.
ORGANIZATION: This can be defined as a
group of people who form a business together in order to achieve as particular aim.
MANAGEMENT: This can be defined as a social
process entailing responsibility for the effective and economic planning and
regulation of the operative of an enterprises for the fulfillment of a given
tasks.