ABSTRACT
There are four basic elements of office management which include purpose environment means and personnel of these personnel which includes the secretary is the most essential. It is the personal that blend other categories towards achieving the organizational goals.
The secretaries shows leadership as far as office work is concerned. According to Taylor (1992) the smooth and efficient working of any organization depends on her ability as she is the hub from which the purpose of conducting correspondence keeping business records and transacting other business within and outside the organization.
Inspite of the roles they play in the administration and management they are neglected in such a way that they are deprived of their right of place in the management set-up.
This study will identify the duties secretaries perform in office administration and management and will also x-ray the problems they encounter in the discharge of their duties. The study will also find solution to these problems and make necessary recommendation.
It is the hope of this study that secretaries will be in a position to understand their problems in the discharge of their duties the solution and recommendation will also go a long way in helping the serving secretaries in business organization and government institutions to find solution to their problems.
To carry out this study, research instruments like questionnaire oral interviews and personal observation were administered to the target population which are the serving secretaries in some selected zones of Enugu north local government area which is the case study.
Data collected from the research instruments will be analyzed and presented with the use of hypothesis in a tabular from and followed with the summary of the finings.
It is also hoped that if suggestion and recommendations made at the end of this study are looked into, it will help the society to have more knowledge in the significance of secretarial profession and at the same time expose the problems they encounter in the business world and probably provide solution that will help to put a stop to using the secretarial profession as a stepping stone to other professions.
TABLE OF CONTENTS
Abstract
CHAPTER ONE
1.0 Introduction
1.1 Background of Study
1.2 Statement of Problems
1.3 Research Objectives
1.4 Research Question
1.5 Research Hypothesis
1.6 Scope of Study
1.7 Significance of study
1.8 Limitation of study
1.9 Definition of terms
CHAPTER TWO
2.0 Literature Review
CHAPTER THREE
3.0 Research methodology
3.1 Research Design
3.2 Population of study
3.3 Sampling Design and Procedure
3.4 Data Collection Instrument
3.5 Administration of Data Collection Instrument
3.6 Methods of data analysis
CHAPTER FOUR
4.0 Data Presentation and Analysis
4.1 Data Presentation
4.2 Test of Hypothesis
CHAPTER FIVE
5.0 Summary, Conclusion and Recommendation
5.1 Summary
5.2 Conclusion
5.3 Recommendation
References
Questionnaire