ABSTRACT
Thesis on outsourcing as a strategy for reducing overhead cost in selected banks in Lagos
This investigated the extent to which banks are applying outsourcing arrangement as a financial strategy to cut cost, asses its inherent benefits and demonstrate how it puts banks in favourable liquidity positions. It also examined the maintenance of quality of service delivery irrespective of overhead reduction.
Primary data were collected from 10 heads of department, with 5 selected from each bank. Secondary data were collected through official records.
The findings of the study showed that ‘all things being equal’ in the long run banks overhead costs fall relatively due to impact of outsourcing strategy; the pictorial representation clearly revealed this. Also, in banks that other strategies of overhead control have not been deployed, we saw that the rate at which expense grow was higher than that of the revenue, it was when outsourcing value were taken cognizance of that the expense growth kept under revenue.
It can be concluded from these findings that the concepts of outsourcing has not been fully embraced in Nigeria banks because of the sensitivity of the industry vis‑a‑vis the need to protect the integrity of their records and customers’ information. The banks were able to manage their operating cost through the use of outsourcing because they escaped issues like salary increase, inflation of consumables like cleaning materials, security gadgets with other leakages in the banks’ overheads by fixing management fees or other chargeable fees.
And the impact of outsourcing was seen to force the growth rate of real operating cost down below the growth rate of the revenue or income of banks that diligently deployed the use of outsourcing strategy in its operations.
TABLE OF CONTENTS
Abstract
CHAPTER ONE
1.0 Introduction
1.1 Background of Study
1.2 Statement of Problems
1.3 Research Objectives
1.4 Research Question
1.5 Research Hypothesis
1.6 Scope of Study
1.7 Significance of study
1.8 Limitation of study
1.9 Definition of terms
CHAPTER TWO
2.0 Literature Review
CHAPTER THREE
3.0 Research methodology
3.1 Research Design
3.2 Population of study
3.3 Sampling Design and Procedure
3.4 Data Collection Instrument
3.5 Administration of Data Collection Instrument
3.6 Methods of data analysis
CHAPTER FOUR
4.0 Data Presentation and Analysis
4.1 Data Presentation
4.2 Test of Hypothesis
CHAPTER FIVE
5.0 Summary, Conclusion and Recommendation
5.1 Summary
5.2 Conclusion
5.3 Recommendation
References
Questionnaire