Nyayo Tea Zones Corporation
Description
Nyayo Tea Zones Corporation is a State Corporation established to manage the tea belts around forest zones and create buffer zones around indigenous forests to protect them from human encroachment.
It was also set up to protect the environment, produce internationally quality tea, produce fuel wood essential in factories for processing, create jobs and generate revenue for the Government.
The tea buffer zone along Mt Kenya, Mt Elgon, the Aberdares, Mau-Trans Mara and Olpusimoru forests and Cherang’any hills help curb human encroachment.
The Corporation was established by the Government of Kenya to enhance the conservation of forests and protection of the environment, to produce the internationally renowned Kenyan quality tea, to produce fuel-wood that is essential in tea processing, to create jobs as well as earn revenue for the Kenyan government. Specifically, the Corporation is mandated to establish, manage and develop tea and fuel wood plantations and indigenous trees; establish and manage nurseries for propagation of tea and tree seedlings; establish, manage and maintain tea processing factories and process tea.
The Corporation is also mandated to construct and maintain rural access roads, offices and green leaf collection centres and transport, lease, sell or market in Kenya or outside Kenya any tea, wood or other products produced or processed by the Corporation or its agents.The Corporation operates in seventeen zones across the country.
TENDERS
Nyayo Tea Zones Development Corporation makes every effort to ensure that the information on the Tenders on this website is accurate. However, no warranty is given on the accuracy of this information. We aim to provide improved business access to tender opportunities, but do not offer any guarantee that bids will be successful. NTZDC, our agents and employees will not be held responsible for any loss, damage or inconvenience resulting from visiting and using this site or arising from any data contained herein.
Vision 2030
The Corporation’s mandate and operations contribute greatly towards the achievement of the Country’s economic blueprint, the Kenya Vision 2030. The following activities and flagship projects contribute directly towards the achievement of the Kenya Vision 2030.
1. Environmental Conservation
Under the Social Pillar of the Kenya Vision 2030, the blueprint’s vision for environment is “a nation living in a clean, secure and sustainable environment” inspired by the principle of sustainable management of the country’s natural resources. The Corporation has contributed towards this vision by protecting, among others, the main forests which constitute five water towers in Kenya namely Mt. Kenya, Aberdares range, Mau Escarpment, Cherangani Hills and Mt. Elgon. The Vision for environment also envisages the expansion of forest cover in the country from the current 3 per cent to the internationally recommended 10 per cent. Therefore, the Corporation’s afforestation programmes across its operation have also tremendously contributed to the expansion of the forest cover in the country.
2. Value addition
In the Economic pillar of the vision, value addition of agricultural products has been identified to play a vital role in the economic development of the country. The construction of Kipchabo Tea Factory places the Corporation strategically as one of the major players in the tea industry and is in line with the key strategy of value addition, which is to increase market access through value addition by processing, packaging and branding the bulk of agricultural produce. The factory has also created several jobs both directly and indirectly which has positively influenced the livelihoods of the people where it is located. In addition, the factory has contributed to the development of infrastructure such as roads in the region.
The Corporation is also in the process of purchasing packaging machines to add value to the tea produced in our factory by branding, packaging and selling the teas both in local and international markets. Plans to start the construction of a second factory at Gatitu in Kirinyaga County, which will mainly produce orthodox teas, are already underway.
Kipchabo and Gatitu Tea factories are the Corporation’s flagship projects of Kenya Vision 2030.
VISION
To be a leader in conservation of forests and protection of the environment
MISSION
To effectively protect the gazetted forest cover, achieve the high quality tea and fuel wood production, and build a profitable Corporation.
CORE VALUES
The corporation is guided by the following core values in the conduct of its business: Integrity, Professionalism, Teamwork, Commitment and Respect for Each Other.
These are the essential and enduring sets of general principles and ideals that will guide NTZDC in the conduct of its business;
Integrity
The directors and employees of NTZDC will always act morally and ethically, providing services that will be free from favoritism, self-interest or bias thereby consistently demonstrating a high degree of probity in dealing with stakeholders.
Professionalism
The directors and employees of NTZDC will adhere to the highest standards of their professions and adopt best practices in their work. They will use the most appropriate skills and competencies, continually seeking opportunities to improve through innovative approaches.
Teamwork
The NTZDC Board of Directors and staff will endeavor to work effectively in teams, value the team member/colleagues’ ideas and cooperate with, encourage and support them. They will recognize and celebrate achievements as a team.
Commitment
The directors and staff of NTZDC will endeavor to fulfill their promises to NTZDC’s customers, partners, shareholders, and each other by providing a complete, responsive and resourceful obligation, not only perform to deliver agreed commitments but also by strongly identifying with the goals of the Corporation and desire to remain a part of the Corporation.
Respect for each other
The NTZDC Board of Directors and staff will treat each other, key stakeholders, partners, donors and local communities with respect and sensitivity. They will value diversity and draw upon the different strengths, cultures, ideas, experience and talents of people regardless of religion, culture, nationality and employment category. NTZDC will provide equal and fair opportunities for employment, career development and learning and ensure a positive and energizing work environment.
Service Charter
OUR SERVICE DELIVERY COMMITMENTS
In our pursuit for excellence in our operations and customer satisfaction, the Corporation commits to deliver the following:
1) Establishment of tea and assorted tree buffer belts in our 17 zones across the country.
2) Production of quality green leaf at 75% and above.
3) Attending to all visitors and telephone inquiries within one minute of their arrival at our offices.
4) Response to routine correspondence within seven (7) days from date of receipt.
5) Response to technical issues within (14) days from the date of receipt of enquiry.
6) Payment of suppliers of goods and services as per contract terms.
7) Compliance with NEMA, NACADA, NCPWD and other government agencies’ requirements in its operations.
8) Conduct open and competitive awards of contracts and tenders.
9) Attend to all customer enquiries and effectively resolve their complaints.
Complaints Handling Procedure
Anyone who receives, requests or is affected by our services can make a complaint.
We will acknowledge and resolve genuine complaints within fifteen (15) working days of receipt. To make a complaint:-
- Identify yourself by providing your name, address and date.
- Fill the Complaint Form available at the reception, zonal offices and in our website and describe the problem giving as much details as possible.
- The Corporation shall acknowledge in writing or via email receipt of the complaint.
- The Zone Manager, Area Manager, Head of Department will then assess the exact nature of your complaint, make investigations and resolve factual issues regarding the complaint.
- The complainant will then be informed on the action taken to resolve the complaint.
- If the complaint is not resolved to your satisfaction, inform the Corporation’s or Complaints Resolution Committee after which an internal review of the resolution involving senior management shall be conducted and the resolution arrived at communicated to the complainant to his/her satisfaction.
- Alternatively, initiate your complaint directly by contacting the Corporation’s Complaints Resolution Committee via the email: complaints@teazones.co.ke
Customer Responsibilities
The Corporation expects its customers to:-
- Make genuine complaints either in person, on telephone, in writing or via email.
- Observe the Corporation’s rules and regulations and treat our staff with respect and courtesy.
- Tell us the difficulties they may have experienced in the course of their interactions with the Corporation.
Accessibility:
- We will be open for enquiries from 8 am to 5 pm from Monday to Friday at our Head Office, Kipchabo Tea Factory and the zonal offices excluding the Public Holidays.
- Our website will be accessible for 24 hours every day.
Contacts
NAIROBI – HEAD OFFICE
11th Floor, Nyayo House, Kenyatta Avenue
PO Box 48552-00100 Nairobi – KENYA
Telephone: +254 20 315650-4
Mobile: +254 722 509801,
Facsimile: +254 20 2216777
Email: info@teazones.com.
Nyayo Tea Zones Corporation