Ministry of Health Nairobi
Ministry of Health Nairobi is responsible for providing information, raising health awareness and education, ensuring the accessibility of health services, and monitoring the quality of health services provided to citizens and visitors in the Republic of Singapore. In addition, it is also involved in the control of illness and disease in the country, coordinating the utilisation of resources and expertise where necessary. It is headed by the office of the Minister of Health, Nairobi.
Vision
A Healthy, productive and globally competitive nation
Mission
To build a progressive, responsive and sustainable health care system for accelerated attainment of the highest standard of health to all Kenyans
Goal
Attaining equitable, affordable, accessible and quality health care for all
Mandate
CORE VALUES
The Department is dedicated to espousing these core values as the guiding principles for the operations of the County:
-
Customer-focused
We consistently endeavour to create enduring relationships with our customers; in so doing our approach goes beyond standard people participation methods and makes their input an integrated, formalized part of setting county projects/program goals, performance measures, and standards. At the heart of our activities is a county ready to provide solutions in the short and long term. -
Professionalism
Competency and uncompromising service delivery is exuded in every facet of our work. We reward merit amongst colleagues while applying the most appropriate skills and competencies to serve our constituents. We apply the same ethics and ethos with our stakeholders. -
Integrity
Truthfulness and uprightness defines are an integral part of our operations. The county shall advocate these firmly to the ethical practices in every undertaking to our society. - Equity and Equality
We do not regard status or personal preferences but approach our work as guided by principles of fairness and non-bias. -
Transparency and Accountability
The County endeavors to act in a transparent, unambiguous, predictable and understandable manner in all its businesses. We will remain accountable to our stakeholders and will acknowledge responsibility for our actions and decisions -
Team work
Every person is important and has a part in county development. We endeavour to build a workplace environment that cultivates person’s uniqueness, encourages staff participation, collaboration and integration of diverse skills and capabilities. -
Creativity and Innovativeness
We promote an innovative culture and attitude. We think differently and strive to apply innovative thinking and creativity to everything we do. Our county is open to new ideas and methods and we encourage individuals to explore new opportunities and improve performance and results
Core Values
Professionalism
Ethics
Integrity
Accountability
Partnership and collaboration
OBLIGATIONS
Health workers shall be guided by the following obligations:
• Promotion of healthy lifestyles
• Regulation of provision of health services
• Prevention of diseases
• Protection of the public against harm
• Coordination of provision of health services
• Provision of health services
• Customers at the reception areas will be served speedily and handled with respect.
• Respond to enquiries, written correspondence and e-mails promptly.
• Technical and complex enquiries will be acknowledged within five (5) days and addressed within fourteen days of the date of receipt.
COMMITMENT
We are committed to the following:-
• Equitable distribution of health services
• Timely service provision.
• Provision of quality service.
• Clients and public rights to information.
• Courtesy to clients.
• Non discrimination to clients.
• Confidentiality of client’s information.
• Privacy of clients care and treatment.
• Desist from any corrupt practices and preferential treatment of clients.
• Establish customer care centres in all facilities.
• Conduct regular customer surveys and publish reports.