ABSTRACT
This research project is a very crucial study for Rex Brothers and dry cleaning services. The study was moderated by the necessity to know the role of Marketing in the Laundry and dry cleaning services. To solve the research problem both primary and secondary data were collected. The research instruments used in collecting the data were questionnaires and oral interview. The respondents comprised of the personnel and customers of the firm.
In organizing and presenting data collected tables, frequencies and percentages were used. Data analysis and interpretation gave the followings.
– That there is lack of proper integration of the Marketing concept in the firm.
– That most customers choose their cleaning firm because of their services efficiency and prompt delivery rather than on location variables and dispositions.
– The firm inability to meet customer’s services needs/requirement through adequate provision of enough collection centers and patrol van was contributing to customer use of direct visit to firm approach. It therefore depicts lack of well planned and good distribution services it was equally discovered that apart from the mounting of sign boards, the company engages in radio advert but this has not been very effective and other media are not used and also the use of more and effective promotional activities by service firm in order to attract more customers attention.
The company should sign the service package in a way it can be delivered and performed effectively and efficiently in consideration of time and labour cost.
Conclusively, this has shown enough that there exist adequate demand for laundry and dry cleaning services which is capable of sustaining dry cleaning firm and enhancing their growth, this latent demand can only be stimulated into effective demand by the use of appropriate marketing and management strategy.
In the recommendation, the following were recommended among others:
The need for firm work marketing professional bodies, pool resources to organize research in the industry and work towards greater customer satisfaction.
– Use of more and effective promotional activities by firms in order to attract more customer attention.
– Examine change as it affects their firm with a view to identifying opportunity to be exploited by the use of marketing methodologies that may have been scantily performed in a rather career fashion.
– Development of comprehensive and adequate service package that can cater for a greater percentage of your customers.
– Synthesizing the service package in a way it can be delivered and performed effectively and efficiently in consideration of time and labour costs.
TABLE OF CONTENTS
Abstract
CHAPTER ONE
1.0 Introduction
1.1 Background of Study
1.2 Statement of Problems
1.3 Research Objectives
1.4 Research Question
1.5 Research Hypothesis
1.6 Scope of Study
1.7 Significance of study
1.8 Limitation of study
1.9 Definition of terms
CHAPTER TWO
2.0 Literature Review
CHAPTER THREE
3.0 Research methodology
3.1 Research Design
3.2 Population of study
3.3 Sampling Design and Procedure
3.4 Data Collection Instrument
3.5 Administration of Data Collection Instrument
3.6 Methods of data analysis
CHAPTER FOUR
4.0 Data Presentation and Analysis
4.1 Data Presentation
4.2 Test of Hypothesis
CHAPTER FIVE
5.0 Summary, Conclusion and Recommendation
5.1 Summary
5.2 Conclusion
5.3 Recommendation
References
Questionnaire