CHAPTER ONE
INTRODUCTON
1.1 BACKGROUND OF THE STUDY
Human Relations refers to a management tool that is concerned with the integration of people into a work face. It is the study and application of knowledge about human in an industry as it relates to other systems.
Human relations come about at the early stages of industrial Revolution on the 18th century when land, labor, capital and entrepreneur were the focus of industries as a means of serving community interest. The objectives and goals of industries/organizations later transformed to relationship and finally to human relations concept.
A group of researches organized by Elthen Mayo (1927 – 1932), established human relations in industries to motivate workers, ensuring cooperation and maximum production for their survival in a dynamic business world, thus escaping the dehydrated or depersonalized atmosphere of the work place or industry. The neoclassic therefore, rate human relations as the fifth important factors of production. The secretary helps in the achievement of the above goal as she is well equipped by her training to