ABSTRACT
This study examines the importance of manpower training on service performance in Nigeria Nigeria Limited. To access the situation well structured questionnaire were administered using simple random techniques. The data collected were analyzed using simple tables percentage and Chi-square Statistical Technique method. The result indicates that Training of workforce has a significant effect on productivity. It was also discovered that On-the-job training is preferable to the off-the-job training with the organization.
CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND TO THE STUDY
Strategically, organizational learning, which makes use of training as one of the several responses, deals with the acquisition of understanding, know-how, techniques and practice. This intellectual intangible can be translated into an organizational resource through the people that acquire, infer and utilize such toward the achievement of the organizational-wide training. Armstrong (2010) Training is planned learning experience which teaches employees how to perform current and future jobs more effectively.
H. John Bernardin (2008) emphasizes that training focuses on the current jobs.
Basically, the objective of training is to contribute to the organization’s overall goal. Training is beneficial not just to the organization itself but also to the individual employees.
On the one hand, training leads to improved profitability and / or more positive attitudes toward profit orientation, improves the job knowledge and skills at all levels of the organization, improves moral of the workforce and help the employees identify with organizational goals (Sims). On the other hand, training benefits individual employees through helping them make better decision and effective problem solving, assisting in encouraging and achieving self-development and self-confidence, helping an employee or a person handle stress, tension, frustration and conflict, increasing job satisfaction and recognizing and moving the person toward personal goal while improving interaction skills(Sims) .