Can a buyer edit their review on Etsy?
Once you respond to a review, the buyer will no longer be able to edit their review. We recommend responding to reviews in a positive and professional way that reflects well on you, your shop, and your customer service – be sure to address any specific concerns from the review and any changes you made as a result.
Can a buyer remove feedback on Etsy?
Learn more about providing great customer service to buyers. Unless a review violates Etsy’s policies, it can‘t be removed. If you think that a review might violate Etsy’s policies, you can flag the review, then we can take a look.
Can you dispute a bad review on Etsy?
Is there a way to report and dispute a very unfair negative review to a product? I find it highly disappointing that Etsy doesn’t provide a way to dispute a negative review. Negative reviews can highly affect our shops in a bad way.
What happens when you report a review on Etsy?
After you report a review, Etsy’s team will investigate the review and evaluate it based on our policies. Etsy’s investigation is handled privately. You won’t receive a personal response to your report. In other cases, Etsy will take appropriate action to remedy any issues with the review.
Why can’t I leave feedback on Etsy?
You can only review orders that are associated with an Etsy account. The item must have been purchased on Etsy.com or the Etsy app. If you sell an item in person through Square, the buyer can’t leave a review on Etsy, but can leave one on Square.
How long does Etsy take to review a reported review?
The processing time can vary from 1 day to several weeks. If the seller specified a processing time, you can see that on the item listing page under Shipping and returns.