How to refund xbox games

Refund eligibility

Refunds are typically issued for requests made within 14 days of the purchase date for games in which you haven’t accumulated a significant amount of play time. … We provide digital game product refunds as part of a consistent and reliable buying experience.

It must be unopened if you expect to get a refund, opened games will only be exchanged with another copy of the same title. But in case the original game is out of stock, you can exchange it for a different title.

Refunds are applied to the original payment option. You can see the status of your refund on the Order history page (learn more).

Normal refund requests shouldn’t get you banned.

Microsoft / Xbox policy only allows one (1) digital refund per Xbox account per calendar year. If you want to use up your one refund for this year on this game, then go for it. But, you won’t be able to refund anything else this year if you buy something else by mistake.

You rotate the game box 90 degrees and swing the hot arm down to seal the right side of the box. Once the box is sealed, you take the super-charged hair dryer and point it at the plastic-covered game box until the plastic shrinks to a point where it fits snugly. Voila. Shrink wrapped.

The recipient already has the game or doesn’t want it

Or, they can ask you to return the item for a refund. The recipient can’t return or exchange the gift code. To return the item for a refund, go to your order history page, find the item, and select Refund information.

Games and apps are eligible for self-service refunds within 14 days of purchase if you have less than 2 hours of play time across all accounts. DLC, season passes, and add-ons are not eligible for self-service refunds. The game or app must be downloaded and launched before requesting a self-service refund.

If you cancel Xbox Game Pass or Xbox Live within 30 days of the initial purchase, you can get your money back. Note the ‘initial’ in that promise – if you’re on a recurring subscription, you can only get a refund if you cancel during the very first month.

It will include the return and refund status. If you see we’ve issued the refund, but the money hasn’t been credited back to your payment provider, wait a few days. Depending on the bank, it can take a few days to process the refund.

Now that Microsoft has also made Xbox party chat and LFG free to use, it leaves Xbox Live Gold in a weird spot. Xbox Live Gold also provides monthly free games to subscribers and discounts for the Microsoft Store, but most of its core features are now free to all modern Xbox owners.