How do I call T-Mobile customer service from my phone?
Call us. Simply dial 611 from your T–Mobile phone or use the T–Mobile app to give us a call.
Is T-Mobile 611 free?
T–Mobile charges $. 01 per minute for calls to these numbers. If you have any questions or think there’s an error on your T–Mobile bill, call Customer Care by dialing 611 from your T–Mobile phone, or by calling 1-877-453-1304 from another phone.
Can I email tmobile?
Please call 1-800-937-8997 or 611 from your T‑Mobile phone. You may also write to T‑Mobile Customer Relations, P.O. Box 37380, Albuquerque, NM 87176-7380 or send an email via our website at http://www.t–mobile.com/Contact. For media requests, commercial questions or customer service inquiries, visit our Contacts page.
Why can’t I make calls on my T-mobile phone?
Basic troubleshooting
Restart your phone. Turn off Wi-Fi to ensure you’re using the T–Mobile network. Turn on VoLTE. Uninstall downloaded apps such as calling apps; all blocking, launcher, and homescreen apps; and apps you downloaded around the time the problem started.
Why are all my calls failing?
How to fix call failure on your phone. This call failure issue can be caused from different factors like poor network reception, due to call barring settings or you mistakenly turned off your sim card from settings.
Why are my calls not going through?
Make sure that airplane mode is not on.
When this mode is enabled, mobile networks are disabled, and incoming phone calls go to voicemail. Pull down from the top of the phone’s screen to access Quick Settings, or go to Settings > Network & internet > Airplane mode to check the status.