Does StockX have customer service?
You can connect with us on our contact us page or via Chat. Customer Service Hours of Operation are 4 a.m. – 9 p.m. EST, 7 days a week. If Chat is available to you, you will see an icon on the bottom left corner of the StockX Website, for web and mobile web users.
What happens if a seller doesn’t ship on StockX?
If something happens and your item can’t be delivered within a reasonable amount of time, we will attempt to find you another one at no additional cost. If we are unable to do so we will provide you with a full refund, which is typically processed in 3-5 business days to the original payment method used.
How long does seller have to ship StockX?
Sellers have 2 business days to ship the goods to a StockX authentication center. 15% delay penalties apply otherwise.
Can you ask seller a question on StockX?
What is an Ask and how do I sell on StockX? There are two ways to sell on StockX: placing an Ask or Selling Now. An Ask signals your intent to sell – it is a listing designating the specific price that you are willing to sell your item for. All Asks are listed from low to high on the product page.
Does StockX sell fake shoes?
StockX is a 100% legitimate company.
Why is StockX saying my address is invalid?
If your shipping address is not being accepted, it could be that the system is recognizing it as invalid. We recommend checking that your address works with the Some items do have restrictions on delivery and may not be deliverable to a PO Box, which could be causing the invalid address error.
Is StockX legit?
Now with StockX, you’re guaranteed that the goods you purchase are 100% verified authentic, never fake. Every item bought and sold on StockX goes through a rigorous authentication process, putting the hammer down on scammers and bootleggers. It’s tough work, but we’re up to the task.
How do I unlock my StockX account?
All you have to do is search for an email from StockX titled: An alert regarding your account and follow the instructions to unblock your account.
Where can I ship to StockX?
Sellers in the US and most other countries can either hit up the nearest UPS store location (which you can find right here) or schedule a UPS pickup at your home or office. Sellers in certain regions throughout Southeast Asia will ship with local shipping carriers such as SF Express, DHL, or ECMS, instead of UPS.
Who pays for shipping on StockX?
Once someone purchases your item, StockX will email you a pre-paid shipping label and packing slip to include in the box. You’ll have two business days to get the package sent out or StockX will charge you a small fee. After that, StockX is responsible for delivering the package to the buyer.
Is shipping to StockX free?
Yes, seriously. It’s Free Shipping for ALL sellers in the United States, Canada, Australia and the UK. Go get your Asks live! Here are the important details that we hope you read, even though we probably already lost you at “pairs ship to StockX for free”.
Can you sell on StockX without box?
It’s all done through your phone, so the only thing you need to do is ship the sneaker. Once you‘re verified, you can sell new or used sneakers with or without a box.