How do I email National Express?
You are not required to book in advance, however, we recommend that you contact us on the following local rate telephone number: 03717 81 81 81 (lines open 9am – 5pm 7 days a week) or email addl@nationalexpress.com.
How do I contact National Express?
For new bookings, timetabling and general enquiries call our Customer Contact Centre on:
- 0871 781 8181. Lines open 7 days a week, 9am – 5pm. Phone bookings incur a £2.50 booking fee.
- 0371 781 8181. Lines open 7 days a week, 9am – 5pm. (calls to this number are charged at local rate).
How do I get a refund from National Express?
You can amend the date and time of your ticket using My Account. To get a refund on Standard or Fully Flexible tickets, simply get in touch with us via our contact us page. For more information on our ticket types please visit our flexible travel page.
Can you use OAP bus pass on National Express?
Where you can use your pass. You can travel for free anywhere in England, including London on local bus services. It’s not valid for journeys within Scotland or Wales. Free travel is not available on tourist buses or coach services like megabus.com and National Express.
Can you get a refund if your National Express coach is delayed?
If you’re informed of a longer delay, for instance, it’s likely that you can return your ticket and get a full refund. This should be done rather promptly though as the coach company might have strict deadlines here: With National Express, for instance, the refund claim has to be made within 28 days.
Can I take my dog on a National Express coach?
National Express – only Assistance Dogs are allowed on National Express services. Stagecoach – One well behaved dog which is not a danger or may cause a nuisance for other customers may travel at the discretion of the driver.
Can I get an earlier coach National Express?
Yes* you can. However this will be subject to availability as services may be full with pre-booked customers, so it is always advisable to purchase your ticket in advance.
Can a 14 year old travel alone on National Express?
(c) Unaccompanied children: We will not be obliged to carry any child under the age of 14 on any Service unless that child is accompanied by a responsible person aged 16 or over. Unaccompanied children under the age of 14 will be refused travel.
What age can you travel on National Express?
Children under 14 years of age are not permitted to travel without being accompanied throughout the journey by a responsible person aged 16 years or over.
What happens if I miss my coach National Express?
What should I do if I miss my coach? If you miss your coach and want to travel on a later service, you’ll need to buy a new ticket. You can only use your ticket for the journey you booked.
Can a 14 year old go on a train alone UK?
This adult must be 16 years of age or older. Train operators cannot take responsibility for children travelling alone. If an unaccompanied child under the age of 12 is found, the British Transport Police will be notified immediately.
Can a 13 year old travel alone on a train UK?
At what age can children travel on your trains unaccompanied by an adult? redspottedhanky.com or Train Operators cannot take any responsibility for children travelling alone and Train Companies will not allow any child under the age of 12 to travel without an adult aged 16 or over.
Is a 14 year old allowed to travel alone?
How Old Do Kids Have to Be to Fly Alone? Airlines generally consider children between the ages of 5 and 14 who travel without a parent or guardian to be “unaccompanied minors.” For kids between 15 and 17, unaccompanied minor service is typically optional.
Can a 13 year old travel alone on a train?
Children age 12 and under may not travel unaccompanied. Children 13, 14 and 15 years old may travel unaccompanied in accordance with the Amtrak Unaccompanied Minor Policy, which includes the following conditions: Travel is permitted only on Amtrak trains.
What age does a child pay on public transport?
Children aged 11 to 15 years can travel free on buses and trams and at child rate on Tube, DLR and London Overground services, provided they have an 11-15 Zip Oyster photocard. Find out more about the 11-15 Zip Oyster photocard on the Transport for London website.
Can a 13 year old ride Greyhound alone?
Children under the age of 12 can‘t travel on Greyhound unless accompanied by someone 17 years of age or older. Children under the age of 2 who occupy a seat will pay full fare.
What age can you travel alone on a train?
Unaccompanied children
Children under 12 must travel with a responsible person aged 16 or older. Children 12 to 15 (inclusive) can travel on their own, as long as they’ve got a fully completed Eurostar unaccompanied minor form.
Can you travel alone 16 UK?
Travelling alone
You can travel to the UK without an adult (someone over the age of 18). Your parent or guardian will need to provide their: written consent for you to travel to the UK.