How do I complain about a power cut in my area?
The telephone number 1912 is specifically allotted to Electricity Call Centers for handling power supply related complaints. The customer complaints are registered and forwarded to the field personnel for timely action and rectification.
How do I contact the UK power network?
Please treat electricity cables as live, stay away and call us immediately on 0800 31 63 105 or 105.
How do I report a power cut UK?
You can call 105 to report or get information about power cuts in your local area. You can also call 105 if you spot damage to electricity power lines and substations that could put you, or someone else, in danger. If there’s a serious immediate risk, you should call the emergency services too.
How do I contact norweb?
Alternatively contact us on 0800 195 4141 and select option four to speak to our general enquires team about your query, they are available Monday to Friday 9am to 5pm.
Who is responsible for my electric meter?
Your supplier is responsible for making sure your gas and electricity meters work properly. If you think things aren’t working as they should – for example if your bill is unusually high or you see an error message – contact your supplier straight away.
How long does electric have to be off before you can claim?
The amount paid to customers depends on factors such as the number of hours you‘ve been without power and the severity of the weather. You must make a claim within three months of your electricity supply being fixed.