How do I contact carousell team?
If you have any questions, please contact us at team@thecarousell.com. Carousell acts as a venue to allow users who comply with Carousell’s policies to offer, sell and buy goods. Carousell is not directly involved in the transaction between buyers and sellers.
How do I write to carousell?
- Contact Carousell: Find below customer service details of Carousell app, including phone and email. Besides contact details, the page also offers a brief overview of the company.
- Head Office. 71 Ayer Rajah Crescent.
- Customer service. Email: support@thecarousell.com.
- About Carousell.
How can I recover my carousell account?
Mobile app
- Launch Carousell app and select ‘Log in’
- Tap on ‘Forgot Password?’
- Enter your registered email address and a password reset link will be sent to you.
Why is my carousell account suspended?
My account is suspended
In order to maintain a safe and trusted platform for our users, we may suspend accounts that violate either our Terms of Service or Community Guidelines. To appeal for your suspended account, submit a form to us using your registered email address here.
How do I report a carousell scammer?
Carousell Web
- Enter the chat you have with the user.
- Select ‘•••’ at the top right-hand corner of the chat view.
- Select “Report User” in the revealed menu.
- Select the appropriate reason for reporting.
What happens when you get blocked on carousell?
However, our ‘blocking‘ feature is only designed to prevent you from seeing the user’s chat in your inbox and receiving notifications in the event of any harassment. Users that have been blocked will not be notified that they are blocked.
Can I get refund from carousell?
There is no guarantee you will get your money back.
As stated in its terms of service, Carousell is not obliged to provide you with a refund or compensation if a seller fails to deliver items you have paid for.
How do I get my Mercari back after being banned?
You’ll need a new device, checking account number, phone number, and a new email. You can always open up a Bluebird account for the checking account part, I did this each time. If you don’t, it gets linked back to your banned account and will be banned again.
How do I get more followers on carousell?
4 Quick Ways to Promote Listing on Carousell
- Leverage on Social Media and Social Messaging.
- Cross-post to Facebook groups and online forums.
- Share to relevant groups on Carousell.
- Boost your listing to the top with a Bump.
Can I have 2 carousell accounts?
In line with Carousell’s commitment to creating a safe marketplace, you may only have one account on Carousell unless expressly permitted if you are a user in Singapore. We understand that every seller and buyer is unique and may have different needs.
Is it free to sell on carousell?
Selling on Carousell is the easiest and cheapest compared to the other platforms. Registering for an account is free. And anyone can list items for sale for free too. Just tap the “+” or “sell” button on the mobile app (or the red “Sell” button on desktop) and you can upload or take up to 4 photos of your item.
What sells best on carousell?
According to Carousell co-founder Marcus Tan, the most profitable items are fashion, beauty products and electronics. But the great thing about Carousell is that it caters to a wide variety of buyers with a variety of different interests.
Can seller cancel accepted offer?
The contract has yet to be signed – If the contract hasn’t been officially signed, a seller can back out of the deal at any time without any issues. If the seller doesn’t want to wait for the buyer to find another source of financing, then they are allowed to walk away from the deal.
Can carousell be trusted?
Is Carousell Protection safe? Carousell Protection is designed to protect both buyers and sellers with their payments and transactions. As a buyer using Carousell Protection, your payments will be held in trust and only released to the seller once you have confirmed that you have received the item in good condition.
Does carousell charge commission?
Carousell does not impose any listing fees or additional charges. It also does not take any form of commission from the items sold on its app. Users are thus free to sell and buy as many items as they please.
How many items can I sell on carousell?
Carousell remains free to use for all our users and you may continue to sell multiple items, 30 active listings at a time. Remaining listings will be saved in your profile as inactive. Once listings are sold, you can mark more as active.
Does carousell bump work?
Good news, you can now speed up the sale of your items by using a Bump on Carousell. A Bump is our promotional feature to increase your chances of selling. It boosts the visibility of your items on Carousell.
How do I get my free bump on carousell?
Free Bumps required users to drop their listing price by 10% or more, in exchange for a free 1-day Bump.
How does carousell spotlight work?
Shine a Spotlight on Your Listing
Secure fixed slots to show your listings to buyers searching for listings like yours. You can also make the most of your budget and pay only after buyers click in real time. Spotlight Ads get 4.5 times more clicks, and more than 3 times the number of leads.
What is bump price?
Bump means “Bring up my post” (back to the top of the feed). There are several ways in which an item can be bumped: By someone else commenting on your item (seller’s comments do not bump an item) By lowering your item’s price by at least 25% (Up to a maximum of 4 times)
How much does a reverb bump cost?
Bumps are paid as a percentage of the listing sale. You can dedicate as little as 0.5% and up to an additional 5% of your sale for premium exposure. There is no upfront cost.