How to contact a seller on souq

How do I contact Souq?

1 – Call our customer support number (+2)19932 or contact us. 2 – An email will be sent containing a pre-paid shipping label for you to print and attach to the package. A pick-up will be scheduled by one of our courier services.

How do I register as a seller on Souq?

Step 1: Enter your Personal and/or Business related Contact Information and click “Save and continue “on the Bottom Right corner every step of the way. Step 2: Enter your identification credentials. We hold on to your personal information in our safe and secure server. Step 3: Enter your order pick up location.

How can I sell my product on Souq?

How selling works?
  1. List your products on Souq.com.
  2. Buyer orders one of your products.
  3. Pack and prepare to ship this order.
  4. Courier picks it up and delivers it to the buyer.
  5. You get paid through our website.

Does souq sell original?

Seller Tip: A successful seller on Souq.com sells authentic brand name products and consistently sets competitive prices to persuade buyers to buy from them. Consistency by showcasing authentic brands at competitive prices, fast fulfillment time, and responsive to buyers earns sellers repeat customers.

What is the difference between fulfilled by Souq?

Joining “Fulfilled by Souq” gives you the following benefits: Increased exposure for your products on Souq.com. Your products are branded as “Fulfilled by Souq” with a special badge on site and app. Your products get promoted higher in search and have a special filter.

How can I change my country in Souq?

Change Account Settings
  1. Log in to your Souq.com account.
  2. Click on your name displayed on the top right hand corner of the page.
  3. Click on the Account Settings option from the drop-down menu. Account settings.
  4. You will see “Edit” button against your name, email address and password. •

How can I delete my Souq seller account?

No, deactivating your account is unavailable at the moment. You can contact the Customer Services section through the “Send us your feedback” menu, located at the bottom of the screen on the left hand side to request it.

How can I use my money in Souq account?

Login to your Souq.com account and click on your name displayed on the top right-hand corner of the page. Click on My Orders from the drop-down menu. If you have funds available in your Souq.com Account, a statement of those funds will appear on this page with a Withdraw option to initiate the transfer request.

Can I sell used items on Souq?

You can sell the products which are already uploaded on the website or create your own listing. To check the list of categories already available on Souq.com, please click: www.souq.com/shop-all-categories/c/.

How can I get refund from Souq com?

If you change your mind before receiving your item, just call us to cancel your order and we will process the refund along with any shipping fees applied.

Does Souq Com have cash on delivery?

Souq.com accepts payment by credit and debit cards (Visa and MasterCard), Cash on Delivery (COD), Installments and payments made using Souq Account balance. If your chosen payment method is Cash on Delivery, the full amount will need to be paid to the courier no amount will be taken from your Souq Account balance.

Why can’t I pay cash on Souq?

Cash on Delivery as a payment method is available for most items in Souq.com. Cash on Delivery is temporarily unavailable for Global store items. You can place orders using your credit card, debit card or Souq account balance.

Why cash on delivery is not available?

Sellers do not have COD option

If the seller does not have a COD option it could be because the area is not supported by the courier or the item being purchased can’t be checked out using COD. Try using other Shopee Supported Payment Methods. Note: Cash on Delivery is only supported by our Integrated Couriers.

How much is the shipping in Souq?

Same- Day delivery is available for products sold and fulfilled by Souq to selected areas in Cairo and Giza, Orders for eligible items need to be placed before 11 AM. A shipping fee of EGP 60 will be charged. The courier company can deliver orders up to 10 PM.

How much does Souq shipping cost?

Easy Ship Shipping Fees
Size Fee (per item sold)
Small 5 EGP
Medium 8 EGP
Large 15 EGP
Jul 16, 2019

Is Souq same as Amazon?

Amazon launched a new Middle East marketplace on Tuesday, two years after buying the Dubai-based e-commerce company Souq.com for $580 million. With the launch, Amazon said Souq.com will be rebranded to Amazon.ae.

Is Amazon AE real?

confirmed it would be acquiring Souq.com for $580 million. On May 1, 2019, Souq.com UAE became known as Amazon.ae, also on June 17, 2020, Souq.com KSA became known as Amazon.sa, while the Egyptian site continues operating under the Souq.com brand.

Amazon.ae.

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URL www.souq.com

Is Amazon still delivering in UAE?

Amazon.ae has added 15 million products that can be shipped directly from Amazon UK sellers to customers within the UAE. Via the Amazon Global Store on the Amazon.ae platform, customers can search, browse, and purchase products from Amazon UK.
Amazon strengthened its foothold in the Middle East in 2017 with its $586 million acquisition of Souq.com, a large and trusted existing e-commerce marketplace with operations in several Gulf states including Saudi Arabia and UAE.

When did Amazon start in Saudi Arabia?

Amazon launched its Prime service in Saudi Arabia in January. Last June it rebranded Souq.com, a regional competitor it acquired in 2017, as Amazon.sa.
Dubai, UAE: 29th September, 2020

Amazon.ae is the most popular online retailer by far – with 43.6% of shoppers buying from Amazon recently.

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