How to cancel your Netflix account

About Netflix.com

Netflix is a media service provider founded in 1997 by Reed Hastings and Marc Randolph. Currently headquartered in Los Gatos, California, Netflix offers both its original DVD rental service by mail and its current primary service, which is online streaming of its library of films and television shows. Netflix carries a variety of programming from third parties and content that is produced in-house. As of April 2019, Netflix reported 148 million paid subscriptions worldwide, including 60 million in the USA and a total of more than 154 million total subscribers, including those on free trials. The service is available worldwide with the exception of mainland China, Syria, North Korea, and Crimea due to either local restrictions or US government sanctions.

New subscribers may access a 30-day free trial of the service. If the subscription is not cancelled during the free trial period it will automatically convert to a standard subscription-based on the tier chosen during signup. Netflix streaming subscriptions are available in 3 tiers. The Basic subscription includes unlimited streaming in standard definition in 1 stream at a time. Standard subscriptions include unlimited streaming in standard or high definition though not in Ultra HD, with the ability to watch 2 streams at a time. Finally, the Premium membership offers unlimited streaming in standard, high, and Ultra-high definition and up to 4 streams at a time. Basic subscriptions are $8.99 per month after the trial month. Standard subscriptions are $12.99 per month after the trial, and premium subscriptions are $15.99 per month after the free trial. All Netflix memberships can be cancelled at any time and have no minimum commitment. Refunds are generally not available and subscriptions cancel at the end of the currently paid month.

Some Account Information You Might Need

We’ve found that the following information might be needed when you use the below methods to cancel.
First Name
Last Name
Phone Number
Email Address
Username
Password
Billing Address
City
State/Province/Region
ZIP/Postal Code
Country
Reason for Cancellation
Last 4 Digits of Card
Date of Last Charge
Amount of Last Charge

How to Cancel Netflix.com by Login

Step 1. Navigate your internet browser to http://www.netflix.com/WiHome
Step 2. You’ll need to login with Email address and password
Step 3. Click on the red arrow next to your name
Step 4. Click on “Your Account” to see list of options
Step 5. Click on “Cancel Membership”
Step 6. Click on “Complete Cancellation” and follow prompts.
Step 7. Retain the confirmation information you’re given

How to Cancel Netflix.com by Phone (Live Agent)

Step 1. Contact the business at 866-579-7172
Step 2. Advise the representative that you want to cancel your account
Step 3. Request that you be refunded
Step 4. Retain the confirmation information you’re given

How to Cancel Netflix.com by Web Chat

Step 1. Navigate your internet browser to https://help.netflix.com/help
Step 2. Click on “Start Live Chat”
Step 3. Select “Not a Member” when prompted, otherwise you will have to sign in
Step 4. Select “No” and then the Live Chat will begin
Step 5. Request that you be refunded
Step 6. Retain the confirmation information you’re given
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