How to cancel your Experian account

About Experian

Experian is one of the “big three” credit reporting agencies, alongside TransUnion and Equifax. It was founded in the late 1960s. Experian collects and reports information on over 1 billion people and businesses in 37 countries, including 235 million individuals and 25 million businesses in the United States. The company employs over 15,000 people. They have offices in the United States, United Kingdom, Brazil, and Ireland. Experian offers business services, which include decision analytics and marketing, and consumer services, which online access to individual credit reports, fraud protection, and identity theft protection. In addition to the many locations and services. Experian owns and operates Mosaic, which is a company based in the United Kingdom. Mosaic is a market segmentation tool used by political parties to identify specific groups of voters and an online teaching resource “Values, Money, and Me” which is a guide for children.

Experian offers consumers one free copy of their credit report per year. You can purchase additional copies for $14.95 if you have an Experian Connect account. There is a fee to use the service to check someone else’s credit report. If you need to monitor your report more closely and protect any identity theft, there are paid plans available. The IdentityWorks Plus plan is for one adult and includes Dark Web surveillance, identity theft protection insurance for up to $500,000, identity theft monitoring and reports, access to a fraud specialist, locking and unlocking your personal report, and reports from Experian. It is $9.99 per month or $99.99 annually. The Premium plan is $19.99 per month of $199.99 annually. The Premium plan includes the same as the Plus plan, plus an additional $1M in insurance for fraud protection, additional identity monitoring services and reports from all three major credit reporting agencies. A Plus plan for 1 adult and up to 10 children is $14.99 per month or $149.99 annually. A Plus plan for 2 adults plus children is $19.99 per month or $199.99 annually. A Premium plan for 1 adult and up to 10 children is $24.99 per month or $249.99 annually. A Premium plan for 2 adults plus children is $29.99 per month or $299.99 annually. All plans come with a 30-day free trial. After the trial period, you will be charged automatically on a monthly basis.

If you would like to cancel Experian, follow the cancellation instructions listed on this page.

Some Account Information You Might Need

We’ve found that the following information might be needed when you use the below methods to cancel.
First Name
Last Name
Email address on the account
Password
Date of Birth
Social Security Number
The Security Question setup on your account
The Answer to the Security Question setup on your account
Address 1
Address 2
City
State/Province/Region
ZIP/Postal Code
Country (if outside USA)

How to Cancel Experian by Phone (Live Agent)

Step 1. Contact the business at 1-877-284-7942
Step 2. Provide the agent with your account info
Step 3. Advise the representative that you want to cancel your account
Step 4. Request that you be refunded
Step 5. Ask for a verbal confirmation code or email as proof of your cancellation
Step 6. Retain the confirmation information you’re given

How to Cancel Experian by E-Mail

Step 1. Compose an email requesting cancellation
Step 2. Provide the agent with your account info
Step 3. Send your email to [email protected]
Step 4. Retain the confirmation information you’re given

How to Cancel Experian by Login

Step 1. Navigate your internet browser to https://dc.experian.experiandirect.com/credit#/signin?bcd=SignedOut&mboxSession=1439392357136-837127
Step 2. You’ll need to login with email address and password
Step 3. Click on your initials in the upper right hand corner of the page
Step 4. By scrolling down, find “My Membership”
Step 5. Click on “My Membership”
Step 6. By scrolling down, find “update online”
Step 7. Click on “update online”
Step 8. By scrolling down, find “Identity Works Basic $0.00/month”
Step 9. Click on “Identity Works Basic $0.00/month”
Step 10. Click on your reason for cancelling
Step 11. By scrolling down, find “Submit Secure Order”
Step 12. Click on “Submit Secure Order”
Step 13. Retain the confirmation information you’re given
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