How to cancel your CCBill account

About CCBill

CCBill is an international payment processor. The company was first introduced in 1998. The company is based in Tempe, AZ. CCBill handles payment processing for over 30,000 internet businesses throughout the United States. For merchants, CCBill also offers marketing services such as promotions, up-selling, and premium offers. They also offer billing solutions for online merchants. Fraud protection is available for merchants to protect their business. Member management and consumer support are also available. CCBill is available for merchants within the United States, Canada, and Europe.

If you have an online subscription, you may have seen CCBill on your billing statement. This is due to CCBill being the company handling the payment processing for your recurring subscription. You may have seen this if you have an online dating website subscription or a subscription to an adult-based website that includes adult content. This ensures that the charge will remain discreet. You will also be able to access account details directly on the CCBill website. You can manage your account, seeing past charges and information about your upcoming payments. You can update your billing information, add or delete an address and/or phone numbers, as well as edit your card details. You can obtain help and support if you are having an issue with your username and password to your subscription service. CCBill provides customer service and support to you directly when it comes to your subscription.

If you would like to cancel a subscription that is being billed through CCBill, you can do so by following the cancellation instructions below. We have included some important information that you will need to know in order to cancel your subscription.

Some Account Information You Might Need
We’ve found that the following information might be needed when you use the below methods to cancel.
First Name
Last Name
Email Address
Billing Address
Subscription Type
The Credit Card Number you’re being charged on
City
State
Zip
Country
Date of Last Charge
Amount of Last Charge
How to Cancel CCBill by Web Chat
Step 1. Navigate your internet browser to https://support.ccbill.com/
Step 2. By scrolling down, find “Live Chat”
Step 3. Click on “Your Name” and enter your name
Step 4. Click on “E-mail” and enter your email address associated with your account
Step 5. Click on “Start Chat”
Step 6. Advise the representative that you want to cancel your account
Step 7. Request that you be refunded
Step 8. Ask the representative if you will be charged again
Step 9. Ask for a verbal confirmation code or email as proof of your cancellation
Step 10. Retain the confirmation information you’re given
How to Cancel CCBill by E-Mail
Step 1. Send your email to [email protected]
Step 2. Compose an email asking to cancel account
Step 3. Ask for email confirmation
Step 4. Retain the confirmation information you’re given
How to Cancel CCBill by Phone (Live Agent)
Step 1. Contact the business at 1-888-596-9279
Step 2. Advise the representative that you want to cancel your account
Step 3. Request that you be refunded
Step 4. Ask the representative if you will be charged again
Step 5. Ask for a verbal confirmation code or email as proof of your cancellation
Step 6. Retain the confirmation information you’re given
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