About ADT Security
ADT Security provides security and automation services to businesses and residents. Here are 3 guides to show you how to cancel your account.
Some Account Information You Might Need
We’ve found that the following information might be needed when you use the below methods to cancel.
First Name
Last Name
Phone Number
Email Address
Username
Password
Billing Address
City
State/Province/Region
ZIP/Postal Code
Country
Reason for Cancellation
Last 4 Digits of Card
Date of Last Charge
Amount of Last Charge
Verbal Password
Business Name (if applicable)
Account Number
How to Cancel ADT Security by Phone (Live Agent)
Step 1. Contact the business at 800-588-2159
Step 2. Advise the representative that you want to cancel your account
Step 3. Provide the agent with your account info
Step 4. Ask for a verbal confirmation code or email as proof of your cancellation
Step 5. Ask the representative if you will be charged again
Step 6. Retain the confirmation information you’re given
How to Cancel ADT Security by E-Mail
Step 1. Compose an email and include all of your account information as listed
Step 2. Advise the representative that you want to cancel your account within the email
Step 3. Ask for a confirmation code or email as proof of your cancellation within the email
Step 4. Send your email to [email protected]
Step 5. Do not consider your account cancelled until you receive confirmation
How to Cancel ADT Security by Fax
Step 1. Write up a letter and include all of your account information as listed
Step 2. Advise the representative that you want to cancel your account within the letter
Step 3. Ask for a verbal confirmation code or email as proof of your cancellation within the letter
Step 4. Using fax, send your correspondence to 888-879-8340
Step 5. Do not consider your account cancelled until you receive confirmation