How do I cancel a transaction on Xoom?
Information
- Visit your Track Transactions page.
- Go to Transaction History under My Transactions.
- Choose the transaction you wish to cancel.
- Select Cancel Transaction.
How do you cancel a transaction?
How to Cancel a Bank Transaction
- Contact the recipient in the transaction to see if they can cancel it from their end.
- Gather all relevant data on the transaction.
- Gather data about your bank account.
- Contact your bank and request to cancel the transaction.
Why does Xoom cancel my transaction?
Violating Xoom’s User Agreement. Account suspension or termination. Regulatory or consumer protection laws. A transaction being seized to comply with a court order, warrant or other legal process.
Will Xoom refund my money?
In such cases, your Payment Instrument may be debited even if you have cancelled your Transaction but we will refund your money usually within four (4) Business Days after we have received the funds from your financial institution. Refunds will be credited to the same Payment Instrument used to pay for the Transaction.
Can I dispute a Xoom transaction?
If you have a dispute with Xoom, a PayPal service, we invite you to contact us by clicking “Help” on xoom.com. Retain a copy for your records and send the completed form by certified mail to: PayPal, Inc., Attn: Litigation Department, Re: Xoom Notice of Dispute, 2211 North First Street, San Jose, CA 95131.
How do I contact Xoom customer service?
Xoom, a PayPal Service.
Call Us.
| Phone Numbers | Languages and Hours |
|---|---|
| (877) 815-1531 (toll free); +1 (415) 395-4225 | English and Filipino: 8:00 AM to 5:00 PM Pacific Monday-Saturday Spanish: 6:00 AM to 7:00 PM Pacific Monday–Saturday French: 3:00 am – 6:00 pm, Quebec time zone (EST) |
What is Xoom contact number?
We’re here to help. If your phone was not reloaded, call us at (877) 815-1531 anytime. We’re here to help.
How do I contact Xoom by email?
You can also get support in French, German, Italian and Arabic Monday through Friday, from 9 a.m. to 6 p.m. Central European Time.
+1 (415) 395-4342 (outside the U.S. and Canada)
| Country | Phone Numbers* |
|---|---|
| Netherlands | +31 70 700 6462 |
| Spain | +34 91 835 1053 |
| United Kingdom | +44 207 949 4438 |
How do I complain to Xoom?
Formal complaints must be in writing, please download the form below. If you have questions regarding formal complaints, please call 907-465-2521. Formal complaint forms may be submitted via: Fax: 907-465-1230.
How do I track my Xoom transaction?
StatusTrak provides the best ways for Xoom customers to track their transfer:
- SMS text messages.
- Email updates.
- 24/7 phone support: Call toll free (877-815-1531) and speak to a live person in a matter of seconds (in English, Spanish and Tagalog)
- Web (Xoom.com) and mobile access from any Internet-enabled device.
How long does Xoom take to process?
Normally, this process takes up to 3 business days. This status update lets you know that the transfer process between your bank and Xoom has started. You will see the pending charge in your bank account by the following business day.
Does Xoom charge the receiver?
Xoom offers a fee and exchange rate calculator to help customers figure out the total price of the transfer as well as the amount their recipient will receive (based on exchange rates.) According to the Xoom calculator, it would cost you a total of $4.99 to send the money from your bank account.
Why is Xoom so expensive?
When it comes to international transfer fees, a foreign currency exchange rate is involved, making the transaction more costly. In addition, platforms such as MoneyGram openly disclose that the company makes money off of the foreign currency spread, which fluctuates daily.
How much can you send with Xoom?
Residents of the United States
| Level | 24-hr limit | Required information and documents |
|---|---|---|
| 1 | 2,999 USD | Sender profile information |
| 2 | 10,000 USD | Social Security number or passport |
| 3 | 50,000 USD | 1. Driver’s license, passport, or Green Card 2. Either a bank statement or a pay stub 3. Answer the security questions Xoom sends by email |
Can Xoom send money to bank account?
When using Xoom, you’ll be able to: Send money to a recipient’s bank account. Send cash for pick up or home delivery.
Is Xoom money transfer free?
Xoom may charge a transaction fee when you send money, reload mobile phones, or pay bills. If your transaction involves currency exchange, Xoom’s exchange rate applies. Transaction fees may vary depending on: Your payment method and what currency you pay with.
How does Xoom money transfer work?
Xoom is a PayPal service that allows you to send money to your friends and family around the world. When using Xoom, you’ll be able to: send money to a recipient’s bank account, debit card, or mobile wallet. send cash for pick up or home delivery.
Is Xoom a good way to send money?
Xoom lets you send money internationally, pay your bills, and top up prepaid phones. Since Xoom is owned by PayPal and regulated in the US, it’s a safe and secure way to move your money.