How do I cancel my Hollister order?
To make changes to or cancel your order, please contact the HCo Customer Service Department by email at HollisterCo@HollisterCo.com or by telephone at +1-866-426-1285 or +1-925-359-2568.
How long does Hollister take to process orders?
Standard. Allow about 5-7 business days for delivery. For delivery to Alaska or Hawaii, please allow 10-15 business days for delivery. For delivery to US Territories and APO/FPO addresses, allow three weeks for delivery.
How long does Hollister take to refund?
We will usually credit the refund back to the form of payment that you used to pay for the merchandise within approximately fourteen (14) days from the date that we receive the merchandise. Please note, it may take longer for the refund to appear on your payment card statement.
What happens if I don’t pick up my Hollister order?
Your order will be considered automatically cancelled if you are unable to pick it up within the period of ten (10) days from when the last item is ready for collection.
How long is Hollister curbside pickup?
Most take a few hours max. We’ll email you when your order is ready. Most take a few hours max. 3.
Can you return sale items to Hollister?
If you are not satisfied with your purchase and the merchandise is in its original condition, you may return it in many of our Hollister Co. Within 60 days of purchase, if you have the original sales receipt, Hollister Co. will refund the value of the merchandise based on the original form and amount of payment.