How do I return a gap online order?
For example, if you bought an item on Gap.com, you can return it to a Gap retail store, but not to an Old Navy store. Merchandise purchased online cannot be returned to any of our Factory or Outlet stores. NOTE: For items marked “Mail only”, merchandise must be returned by mail.
How do I cancel an Old Navy order?
If you’d like to cancel or change your order, please call 1-800-653-6289 as soon as possible.
How long do gap refunds take?
Typically, there is a 30-day waiting period before the insurer pays up. Depending on the refund method, it can take up to six weeks for your refund to arrive.
How do I get in touch with a gap?
- Store Locator.
- Customer Service.
- Shipping.
- Returns.
- Track Your Order.
- 1.800.GAPSTYLE (1.800.427.7895)
How do I contact gap by email?
GAP also provide the email option for its customer. Only you have to send them an email with your queries at custserv@gap.com.
Corporate Office Address
- The Gap, Inc.
- 6007 Green Pointe Drive.
- Groveport, Ohio 43125.
- United States.
What is the customer service gap?
The customer gap is the difference between customer expectations and customer perceptions. The customer gap is the most important gap and in an ideal world the customer’s expectation would be almost identical to the customer’s perception.