How did you handle a difficult situation answers customer service?
So how DO you answer, “How did you handle a difficult situation or customer?” The best way for answering is to use the STAR method. … For customer service jobs, it allows you to show the interviewer you have the people skills and problem-solving skills needed to help satisfy the customer and reflect well on your company.
How do you handle an angry customer face to face?
How to Deal with Angry Customers
- Remain calm.
- Practice active listening.
- Repeat back what your customers say.
- Thank them for bringing the issue to your attention.
- Explain the steps you’ll take to solve the problem.
- Set a time to follow-up with them, if needed.
- Be sincere.
- Highlight the case’s priority.