EMPLOYEE’S PERFORMANCE IN LEAD WAY ASSURANCE COMPANY,

EMPLOYEE’S PERFORMANCE IN LEAD WAY ASSURANCE COMPANY, KADUNA

 

 

ABSTRACT

 

The
research work undertaken is on “Impact of recruitment and Selection Procedure
on Employee’s Performance” a case study of Lead Way Assurance Company, Kaduna.
For the research work to be adequately understood the researcher introduced the
subject matter by highlighting the statement of the general problem, the
researcher hopes to get with kin interest the importance attached to impact of recruitment
and Selection especially as it affects the organization. Also the researcher
hopes to find out problems associated in Recruitment and selection and it
emphasis the importance and variable that will bring about good decision within
the organization. Also the research project touched the method of gathering
data use in this study, the use of primary method was used which is the
questionnaire and the personal interview method for gathering all the data,
this was used for the purpose of documentation, accuracy and references. The
researcher also went further by analyzing the findings of this research work. The
researcher used a sample size or twenty five (25) which is the total population
of the staff of Lead Way Assurance  in
collecting the data. The data collected were tabulated and analyzed simple percentage.
Finally, the researcher ended this study with an appropriate recommendation,
where he stated that Incentives should be encourage by providing free medical
facilities, housing allowances, transport allowances, staff welfare etc when
all these have been provided it will enhance the level of productivity of the
staff of the Board. The researcher also recommended that The actual method of inter actions can be
determined by subsequent training needs.


 

TABLE OF CONTENTS

Title page    –        –        –        –        –        –        –        –        –        i

Declaration –        –        –        –        –        –        –        –        –        ii

Approval page     –        –        –        –        –        –        –        –        iii

Dedication –        –        –        –        –        –        –        –        –        iv

Acknowledgement –       –        —       —       –        –        –        –        v

Abstract      –        –        –        –        –        –        –        –        –        vi

Table of contents –        –        –        –        –        –        –        –        vii

CHAPTER ONE:

1.0 Background of the
study –          –        –        –        –        –        –        1

1.1 Statement of the
Problem-          –        –        –        –        –        –        3

1.2 Objective of the
study-      –        –        –        –        –        –        3

1.3 Significance of the
study   –        –        –        –        –        –        4

1.4 Research Questions –        –        –        –        –        –        –        5       

1.5 Scope of the study – –        –        –        –        –        –        –        –        5

1.6 Historical background
of the study      –        –        –        –        6

 

CHAPTER TWO

2.0     Introduction                   –        –        –        –        –        –        –        6

2.1     Definition
of recruitment         –        –        –        –        –        –        6

2.2     Sources
and methods of Recruitment –       –        –        –        –        11

2.3     Factors
Affecting recruitment  –                  –        –        –        18

2.4     Definition
of Selection   –        –                  –        –        –        20

2.5     Stages in
the selection process –        –        –        –        –        22

2.6     Effect of
recruitment and Selection on Employees performance       25

2.7     Human
resources Planning and for Analysis prior to recruitment

and Selection, Placement
and orientation   –        –        –        28

2.8     Recruitment
Process      –        –        –        –        –        –        30

2.9     Summary
of the Chapter         –        –        –        –        –        –        31

CHAPTER
THREE

RESEARCH
METHODOLOGY

3.0     Introduction         –        –        –        –        –        –        –        –        33

3.1     Research
Design   –        –        –        –        –        –        –        33

3.2     Area of
Study       –        –        –        –        –        –        –        34

3.3     Population
of the Study –        –        –        –        –        –        34

3.4     Sample
size and Sampling Techniques       –        –        –        34

3.5     data
Collection Instrument      –        –        –        –        –        35

3.6     Validation
of Instrument         –        –        –        –        –        –        36

2.7     Reliability
of the Instrument    –        –        –        –        –        36

3.8     Method of
data Collection       –        –        –        –        –        37

3.9     Method of
Data Analysis        –        –        –        –        –        –        37

CHAPTER FOUR

Data
Presentation and Analysis of Findings

4.0     Introduction         –        –        –        –        –        –        –        –        39

4.1     Data
presentation and Analysis        –        –        –        –        –        40

4.2     Summary
of Findings    –        –        –        –        –        –        46

4.3     Discussion
of Findings  –        –        –        –        –        –        47

CHAPTER FIVE

5.0     Summary,
Conclusion and Recommendation      –        –        –        48

5.1     Summary    –        –        –        –        –        –        –        –        48

5.2     Conclusion –        –        –        –        –        –        –        –        50

5.3     Recommendation
–        –        –        –        –        –        –        50

          Reference    –        –        –        –        –        –        –        –        53

          Questionnaire       –        –        –        –        –        –        –        54


CHAPTER ONE

INTRODUCTION

1.0     BACKGROUND OF THE STUDY

The success or
failure of any organisation depends upon the management of its materials’
financial and effective management of resources like staff or management
resources. This means that the human resource requirement of any organization
has to be planned. No organisation can grow effectively unless the function of
manpower planning is carried out effectively.

The provision
of human resources manager with an analytical framework designed to assist in
the prediction and prevention of possible problems. The approach encourages
being proactive, and considering the nature that influences the activities of
human resources management and explores the significance for two human
resources activities in particular. The two of which are employee selection
procedures.

The
recruitment and selection procedure sets out how to ensure as far as possible,
that the best people are recruited on merit, and that the recruitment process
is free from bias and discrimination.

There is high
labour turnover within poor recruitment and selection of staff or inadequate
staffing procedure is contributing to this high labour. It must be realized
high labour turnover amount employer is not only waste of resources in terms of
staffing but make a heavy demand on the time of the department concerned as
they would always need to recruit new employees.

Selection of
employees is the vital processes for a successful organisation, having the
right staff can improves and sustain organisation performance and the selection
procedure.

Recruitment
procedures outline in details the specification taken. It appears to follow
different pattern’s from one organization to another, this differences is not
in recruitment itself but on the policy of the organization.

However, the
organization should develop these procedures in accordance with the following
concepts.

1.     Procedures are not ends
unto themselves, they are means to an end. The objective should be to develop a
series of procedures that will facilitate accomplishment of task with minimum
effort.

2.     Procedures should be
designed to facilitate communication and co-ordination of various efforts.

3.     Effective operations
require that responsibility be clearly designed for the accomplishment of each
procedure. Failure to do so will result to overlapping to efforts and conflict
between operating personnel.

4.     Procedure permits
management by exception “a procedure should be establish at the lowest
organizational level.

1.1     STATEMENT OF THE PROBLEM

The following
are the problem to be considered as regards to the topic:

The partial
selection to staff sectionalisation and God-fatherism in recruitment procedures
in an organisation, lack of inadequate of recruitment and selection staff follow
the stipulated procedures by the organisation, the problem of inadequate
selection of personnel in the organisation demote morale of staff as well as
their effective performance, lack of recruitment and selection procedures to
carry out in the effective way in an organisation.

In any
organisation, the fact remains that the efficiency of human resources
management of financial and materials resources has a direct relationship with
the success or failure of the organisation.

If the member
and type of people are employed in an organisation, there will be the spirit of
team work which will contribute the success of the work.

1.2     OBJECTIVE OF THE
STUDY

1.  To examine recruitment and
selection procedure in Lead way assurance company and determines their effectiveness

2.  To find out the techniques of
staffing in lead way assurance company

3.  To analyze the poor selection
problem that may arise as a result of wrong selection and suggest some possible
solution that may be used in solving these problems

4.  To examine the method employed
by the organisation in recruiting personnel.

1.3     SIGNIFICANCE OF THE STUDY

The practical experience
acquired from the study will broaden the knowledge of the researcher to
appreciate both the theory and the practice. It is hope that the outcome of the
study would be of great importance to the students of management and business
administration in the field as well.

This is
considering improved organisation efficiency of the subject matter. The issue
pertaining recruitments and selection in lead way assurance company and other
organisation shall gain tremendously from the research as it will indicates to
them how best recruitment policy are adopted and practiced so the they will be
efficiency in the organisation and it will give management knowledge staffing
procedure. It also serves as guide and sources of secondary data for the
further research. It also serves as a pre-requisite for the award of HND in
Business Administration, Kaduna Polytechnic.

1.4     RESEARCH
QUESTION

1. What are the recruitment and
selection procedure in the organisation?

2. What type of selection test do your organization adopt?

3. What are the problems affecting
recruitment procedure in your organization?

4. What are the methods employed by
the organisation in recruiting personnel?

1.5           
SCOPE OF THE STUDY

The scope of
this study covers the recruitment procedure and its effect on productivity. The
study could not the whole public sector. Therefore, it will be restricted to Lead
Way Assurance Company, Ahmadu Bello Way, Kaduna and it covers the period
2009-2011.

1.6           
SIGNIFICANCE OF THE STUDY

This study is
important as it is a pre-requisite for the award of Higher National Diploma in
Business Administration. It’s also provides new insights into recruitment and
selection procedure in an organization especially in a private sector as well
as the organization understudy.

The study add to the existing knowledge and also
a reference material for further research, As such, it will be a springboard to
students intending to carryout similar research. 

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