TABLE OF CONTENTS
CHAPTER ONE: INTRODUCTION
1.1 Background to the Study
1.2 Statement of the Problem
1.3 Objective of the Study
1.4 Research Questions
1.5 Hypotheses
1.6 Significance of the Study
1.7 Scope of the Study
1.8 Operational Definition of Terms
1.9 Chapter Outlay
CHAPTER TWO: REVIEW OF LITERATURE
2.0 Introduction
2.1 Policy
2.2 Health policy
2.3 Hospital policy
2.3.1 Educational development
2.3.2 Wage and salary
2.3.3 Nurse to patient ratio
2.3.4 No work, no pay
2.4 Attitude and work attitude
Content
2.4.1 Causes of employee attitude
2.5 Service delivery
2.5.1 Health care service delivery
2.6 Employee performance
2.6.1 Employee participation and performance relationship
2.7 Patients’ satisfaction
2.8 Health sector organization and their environment
2.8.1 Conceptual model
2.9 Empirical review
2.9.1 Attitude and service delivery
2.9.2 Motivation and service delivery
2.9.3 Management and service delivery
2.9.4 Service delivery through patient-centred care
2.9.5 Barriers to patient-centred care
2.10 Theoretical framework
2.10.1 Motivation theory – Herzberg two factor theory
2.10.2 Behavioral organizational theory
2.11 Gap in Literature
2.12 Conclusion
CHAPTER THREE: METHODOLOGY
3.0 Introduction
3.1 Research design
3.2 Population
3.3 Sample size and sampling Technique
3.4 Instrumentation
3.5 Reliability test and validity of instrument
3.6 Method of Data Collection
3.7 Method of Data Analysis
3.8 Ethical consideration CHAPTER FOUR: DATA ANALYSIS AND DISCUSSION OF FINDINGS
4.0 Introduction
4.1 Socio demographic analysis of respondents
4.2 Analysis of questionnaire items
4.3 In-depth interview
4.4 Test of hypotheses
CHAPTER FIVE: SUMMARY, CONCLUSION AND RECOMMENDATIONS
5.1 Summary
5.2 Conclusion
5.3 Recommendations
5.4 Limitation of the Study
5.5 Contribution to Knowledge
5.6 Implications for Policy
5.7 Suggestion for Further Studies
REFERENCES
APPENDICES