ABSTRACT
This study focused on the effectiveness of personal selling in the marketing of capital goods. It goes on to explain some processes involved in personal selling and how it can be combined to achieve efficiency. Anambra Motor Manufacturing Company was the company used in this study, its staff were studied as well as their business consumer in other to determine the effectiveness of personal selling in the marketing of their products. The main purpose was to find out among their things the following.
– Effectiveness of personal selling in the creation of awareness
– The impact of personal selling on repeat purchase
– How ANAMMCO Product demonstration awakens the customers interest.
– To know if ANAMMCO’s customer’s patronage is high or low in relation to personal selling
– To know if ANAMMCO’s ration of sales expenses to sales volume is high or low.
– To study the performance of ANAMMCO sales person and how their performance affects the company’s profit.
The populations of the study were from the management/staff of ANAMMCO and their business consumer in Enugu metropolis.
Topman’s formula was used to determine the sample size since it was not possible to study the entire population in Enugu metropolis.
Questionnaire was used to collect data from respondents. These data were carefully analyzed and interpreted using tables which chi-square statistics were used to test the four hypotheses formulated.
Based on the analysis, the following findings were made.
– That ANAMMCO sales persons are performing well in creating awareness for their products.
– That the sales person are also not lagging behind in getting the interest of the prospects
– That the company is operating at a good profit margin but has not actually measured up to the expected level.
– That the customers patronage level needs to be improved
– Inadequate motivation of sales force
Based these findings, the reasonable recommended ways with which to solve some of the problems encountered by the company. Such as mapping out the following strategies to improve customers patronage.
– Provide additional product information and suggestions for product care and maintenance though brochures or advertising.
– Ensure good services and immediate follow up on complaints to provide post-punch have support.
– Follow up after the purchase with direct contacts to make the customers understand how to use the products and to ensure satisfaction.
– Increase the level of customer involvement with their brand by increasing the importance of a product attribute
It is strongly believed that if the above measures are taken, the company will be placed on the track of efficiency.
TABLE OF CONTENTS
Abstract
CHAPTER ONE
1.0 Introduction
1.1 Background of Study
1.2 Statement of Problems
1.3 Research Objectives
1.4 Research Question
1.5 Research Hypothesis
1.6 Scope of Study
1.7 Significance of study
1.8 Limitation of study
1.9 Definition of terms
CHAPTER TWO
2.0 Literature Review
CHAPTER THREE
3.0 Research methodology
3.1 Research Design
3.2 Population of study
3.3 Sampling Design and Procedure
3.4 Data Collection Instrument
3.5 Administration of Data Collection Instrument
3.6 Methods of data analysis
CHAPTER FOUR
4.0 Data Presentation and Analysis
4.1 Data Presentation
4.2 Test of Hypothesis
CHAPTER FIVE
5.0 Summary, Conclusion and Recommendation
5.1 Summary
5.2 Conclusion
5.3 Recommendation
References
Questionnaire