DSTV is a premium direct broadcast service owned by MultiChoice, a company headquartered in Randburg, South Africa. Officially incorporated in 1995, the company operates throughout Sub-Saharan Africa, excluding Somalia, offering multiple channels and services to its subscribers through a highly innovative service and cost-effective subscription packages.
The services provided by the cable company include DSTV Now, an entertainment service for broadcasting live news and sports, downloading and streaming movies and series, and managing your DSTV account. Others include HD PVR decoders and channels, and a box office service for the latest blockbuster movies. There is also the online subscription service that allows you to manage your monthly bouquet subscription from the comfort of your own home.
Another notable feature of DSTV is the Shop, a package that allows different types of business establishments such as hotels, clubs and offices to make their own specific choices for the exact type of channels that different customers can access using just the TV remote control. This service differs from that in private homes and the fees vary depending on the type of selection.
DSTV packages
DSTV offers a variety of packages designed to meet the needs of different customers. Here’s a breakdown of the different DSTV packages.
1. DStv Premium
2. DStv Compact Plus
The Compact Plus package was made with lovers of sports in mind. It perfectly combines good entertainment and value for money with access to 174 channels. It’s a slight improvement over the Compact packages due to its two additional sports channels.
3. DStv Compact
The Compact package gives customers access to a wide range of programming with 167 channels available including programs such as Africa Magic Plus, MNET Action, CNN and BBC. There is also a choice of audio channels.
4. DStv family
The Family Pack is a bouquet created with family in mind. It offers a range of entertainment options across the 112 channels available for a cheaper monthly subscription. Channels included in this pack include Universal Channel, Sony Max, Africa Magic Movies and many more that are perfect for family bonding.
5. DStv access
The access package is the bouquet offered for beginners. It is the cheapest package available as it offers customers choice and value for money with its 92 channels available.
self service
DStv Self Service is a feature that allows customers to manage their respective DSTV accounts without having to contact the call center. Here is a list of the functions that customers can perform with DSTV Self Service.
1. Fix bugs
2. Get your billing information and make payments
3. Make online credit card payments and schedule recurring monthly payments
4. After payment, reconnect and activate the packages
4. Rent BoxOffice movies
5. Set up and manage your vacation home
6. Update your profile and personal information and more.
To self-service via your mobile phone, dial *120*68584# on your device and follow the instructions (South Africa only).
To use it online, log in to the DStv website and complete a one-time registration to use the website. You can also follow Self Service on all social media platforms. @DStvSelfService on Twitter and Self Service on Facebook and message the genius on it.
Even better is the DStv Now app for iOS and Android. You can download the app and register to get your “Connect ID” which will open a portal for DStv Catch Up online, BoxOffice on your desktop and other great self-service options like managing your DStv account .
Contact, customer care and call center number
The company has all of its offices and call centers across the continent. To get the contacts to the nearest call center in your area, go to their website and click the “Contact Us” button for more information.
Customers in Nigeria (Lagos and Abuja) can visit or call the following offices.
DSTV Nigeria Lagos
Property 1381 Tiamiyu Savage Street; Victoria Island, Lagos State.
Multichoice Nigeria Center Number: 1 270 3232 or 080 3900 3788.
Lagos Office Fax: 01 270 3256.
DSTV Nigeria Abuja
Legion House, 3 Kaura Namoda Street Area 3 Garki, Abuja.
Nigeria Multichoice Center Number: 2347291/2.
Fax: 2347295.
Their toll-free numbers are: Etisalat – 09090630333, Airtel – 07080630333, MTN – 08149860333, GLO – 08113630333 or 080037882666328
For customers in Kenya;
Address: Multichoice Headquarters, 1st Floor, Sarit Center, Westlands, Nairobi.
Email: [email protected]
Tel.: +254 7110 66000, +254 020 4236000
For customers in South Africa;
Johannesburg: (011) 289 2222
Pretoria: (012) 422 2222
Durban: (031) 710 2222
Cape Town: (021) 508 2222
Port Elizabeth: (041) 395 2222
Bloemfontein: (051) 503 2222.