CHAPTER ONE
CHAPTER: INTRODUCTION
1.1 Background
of the Study
The importance of computer and its
application have been recognized globally. The impact computers to the society
have been felts in hotels booking system.
Computer booking system (CBS) has
brought a lot of change improvement and efficiency in hotel operation.
There is a great need for an easy
quick, reliable and information system to aid the traveler in planning their
vacation. Shelter is one of their basic necessity of life individuals need a
place to stay at all times ranging from a business man who travel from one
place to another in the course of their business to student who goes to study
away from his home. Different professionals travel out of their domain in other
to achieve certain aims and objectives
such as tourism.
A hotel can simple define as a
building or a place for the great to receive room and stay for short period of
time, also a place of refreshment, entertainment and protection of the
visitors.
In many states or countries however a
hotel and motel are defined based on their status. Hotel and other accommodation
are as diverse as many family and business travelers they accommodate.
Establishment varies greatly in size
and in the service they provided. Hotels and motel comprise the majority of
establishment and tend to provide more service than other lodging place. Most
hotels and motals are commercials properties that cater mainly to business
people, tourist and other travelers who need accommodation for a brief stay. A
small, but growing of luxury hotel chains also manage condominium until in
combination with their transient rooms, provide both hotels guest and
condominium owner with access to the same service amenities.
Larger hotels and motals often have
banquet halls and spacious ball rooms to accommodate conventions, business
meeting, wedding reception and other social gatherings conventions and business
meetings are major sources of revenue for the hotel and motels.
There are some laid down principles
regulating each room that can be occupied by each quest.
Hotels booking and management system
in Winika Gboko start from issue of ticket to interested customers. Customers
having obtained ticket on payment of stipulated fees complete and return the
ticket to the hotel. The Winika Hotel now sorts the ticket according to the
types of room you want and send to the various units in the hotel for
processing. The customers are select based on the service needed.
1.2 Statement
of Problem
Although the administrative section
of WinikaHotel Gboko has been handling the hotel booking system is significant.
It will aid in checking or solving the following problems.
Manual system if of time consuming
and involved too much labour before the booking list is finally released.
Loss of the complete ticket as a
result of mishandling in the case of transfers of document (records)
Duplication of records where the
customers may wish to purchase more tickets for other customers.
Check guest customers which are not
easily detected.
1.3 Aims
and Objectives of the study
The major aims of this study are
develop software system that will help in reducing labour and replacement of
manual method used in booking rooms for guest. Other aims and objectives of the
work are to provide to;
Easy retrieved and storage of data
and information
Daily count of guest that arrive and
departure from hotel
Daily weekly and monthly summarizes
of guest booked, arrived and departed from Winika Hotel Gboko.
Improved data management efficiency
through the elimination of data redundancy.
1.4 Significance
of the Study
The significance of the study is to
improve the operational efficiency of Winika Hotel Gboko in respect to the
handling of data, information. Elimination of redundant data associated with
the current Winika Hotel data handling system.
1.5 Scope
of the study
A Hotel is a large establishment,
which consist of different section/department with their various
responsibilities that bring about the efficient running of the Hotel service.
This research work cover Account, Admin, house keeping, sale of food and beverage departments.
Limitation of the study
Time frame was a limitation to this
stud
Internet: the system require an
internet services to run.