DESIGN AND IMPLEMENTATION
OF A COMPUTERIZED GUEST INFORMATION TRACKING SYSTEM
CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND OF STUDY.
Information
technology is an essential tool to guest tracking. The faster and more
effectively it works, the safer our business management is.
Information
system (IS) refers to a system that comprises of persons, data records and
activities that process data and information in an organization, and it
includes the organization‟s manual and automated processes. In a narrow sense,
the term information system refers to the specific application software that is
used to store data records in a computer system and automates some of the
information-processing activities of the organization.
The
term information technology has ballooned to encompass many aspects of
computing and technology, and the term has become very recognizable. The
information technology umbrella can be quite large, covering many fields. IT
professionals perform a variety of duties that range from installing
applications to designing complex computer networks and information database.
Since
the first wave of computerization in the 1970‟s, the implementation of
information technology within policing has been questioned and often met with
resistance. The development of an information technology strategy must be
viewed in the context of increasing expectations and pressure for reform within
organizations. 2
The business environment in which
banks operate is changing; increased demands for efficiency has led to
information technology being recognized as a valuable and innovative addition
to guest tracking system.
Over the last decade, computer and telecommunication
technologies have developed at an extraordinary rate. Increased computer power,
advances in data transmission, attractive and user-friendly graphic interfaces
present bank with unprecedented capacity to collect, store, analyze and share
data with stakeholders inside and outside of bank.
Historically, the innovation of information systems has
served as the catalyst for dramatic changes in the organization work and has
presented both opportunities and challenges to operators.
Some banks have made tremendous efforts in creating databases
for guest information system for security purposes.
1.2 STATEMENT OF PROBLEM
Keeping record of visitors in a bank has been a big task for
the management. Often the identity of the guest is forgotten as soon as he/she
leaves the bank. This is a big security risk as there is need to maintain an
automated record of daily visitors to the bank in case security issues arise. 3
1.3 PURPOSE OF STUDY
The purpose of this study is to design software that will
serve as an electronic register to keep record of daily guest to the bank. The
software will maintain a centralized database system for the purpose of
information sharing.
1.4 SIGNIFICANCE OF THE
STUDY
The software developed will be beneficial to the bank
management in so many ways:
1. Maintain a centralized database for Guest
records
2. Retrieve previous information on guest
from the system easily using serial query language
3. Have a good surveillance on the guest
information for security purposes
4. Know the number of guest they receive on
daily basis
5. Track the frequency of a guest visitation to the bank
1.5 OBJECTIVE OF STUDY
The purpose of this research work is to develop a system that
should be able to achieve the following:
1. To provide an electronic register to keep
record of guest visit to the bank
2. To produce a system where information and output report
will be produced much faster, more accurately and more detailed.
4
3. Keeping record of total number of guest
coming to the bank on daily basis.
4. Keep track of old guest in case of any
security breach.
5. Provide password to prevent unauthorized users from accessing
and manipulating information.
1.6 SCOPE OF THE STUDY
This research project covers only records on the banks
managers guest and some other management staff, as it will be difficult to
maintain guest record on every staff of the bank.
1.7 CONSTRAINS AND LIMITATION
Due to time constraint and limited resources, the use of
biometric could not be incorporated into the work for authentic identification
of guest.
1.8 DEFINTION OF TERMS
ARRIVAL FILE: This is master file consisting of the guest
name, companies name and address, state, country, nationality, profession etc.
which also include the mode of payment to be used by the guest.
DATABASE: This is the collection of related data/information
GUEST: This guest are used in the contest of the work refers
to individual, companies or corporate bodies that visited the bank 5
SOFTWARE:
This is the logically written instruction that control the