CHAPTER
ONE
INTRODUCTION
1.1
Background
of the Study
Conflict is inevitable in every society
as well as organization. It occurs within groups individuals, organization,
government and even among family members. Conflict between groups or
organization. Potentially improves team dynamism (Mary Ann 2000). Conflict
management skills is necessary for management of conflict in any organization.
For any organization to be effective and efficient performing of its
activities. Here is the need for mutual co-existence and understanding among
members of the organization. However, conflict within an organization can
emerged as a result of individuals difference, ambitions or from villainy
between sub-groups or factions (Dennis, 2006).
Conflict
is generated from emotions and frustration and has a detrimental impact on group
or organizational outcomes i.e. information processing ability. Cognitive
function of group members, attribution of group members behavior group loyalty.
Work group commitment intent to stay in the present organization and job
satisfaction (Jameson 2007).
Organizational
conflict is a state of discord caused by the actual or perceived opposition of
needs, value and interests between people working together. Conflict takes many
forms in organization there is the inevitable clash between formal authority and
power and those individual and group. Affected most organizational conflict are
as a result of agitation by workers unions for improve condition of service and
other welfare packages. In the recent past organize labour, government and
owners of enterprise have been constraint with the problem of industrial
conflict, hence conflict resolution as activities of industrial relation become
very necessary following the disagreement between workers and management
repetition (employer and employee) on the matter pertaining to either policy
formulation on the welfare of workers in an organization or workers
participation in decision making process on matters that boarders on their
interest and welfare.
Jornab
(2007), urges that agitation by worker unions for improved condition of service
and other welfare package are almost always not in consonance with the interest
and expectation of employers the very foundation of industrial conflicts.
Hence,
the need to examine conflict resolution as a tool for effective management in SSABML
very imperative.
1.2
Statement
of Problem
Productivity
in most organization have comparatively taken a nosedive sequence to frequent
industrial conflict, the frequent agitation by workers for improved working
condition and other workers interest and right. Hence optimal productivity has
been hampered because of frequent industrial conflict as such many
organizations has restored to different means of resolving such conflict
because of its intended negative consequences such as down toll, which will
affect sales, production decline, patronage and profit margin.
1.3
Objective
of the Study
The
objective of the study are as follows:
1.
To identify the causes of conflict in
SSABML
2.
To examine the relevance of effective
conflict management in SSABML
3.
To examine the criteria for effective
conflict resolution in SSABML
4.
To proper possible solution to conflict in SSABML
1.4
Significance
of the Study
The
study will be beneficial to corporate organization especially SSABML as they
utilize the finding in policy formulation regarding conflict management in
their organization. The study will add to existing knowledge on conflict
resolution and would be useful reference materials to individuals, students as
well as scholars who may wish to undertake a similar research.
Most
importantly, the study will go a long way in putting an end to unnecessary
unrest in the corporate and will enhance productivity, peaceful co-existence
between management and employee which will have positive impact on sales,
profit, management and maximum enhancement of labour.
The
research will also serves as a reference point to further research work.
1.5
Research
Questions
The
research questions that will guide the study are:
1.
What are the causes of conflict in
SSABML?
2.
What is the relevance of effective
conflict management in SSABML?
3.
What are the criteria for effective
conflict resolution in SSABML?
4.
What are the positive solution to the
problem of conflict in SSABML?
1.6
Scope
of the Study
The study cover
the examination of conflict resolution as a tool for effective management in
SSABML. To this end the study will identify the criteria for effective conflict
resolution as well as the relevance of effective management system in SSABML.
The study will equally identify the causes of conflict in SSABML and would proffers
solution to such problems.
1.7 Limitation
of the Study
For the fact that this study is restricted to Sona
System Association Business Management Limited (SSABML) it is not certain if
the same result would be obtained if the survey is done on a different area for
the fact that the questionnaire as well as the survey design are used as the
instrument and the research design respectfully. Its is not certain if other
kind of instruments as well as research
design could yield the same result.
Other limitations arise from the uncooperative
attitude of respondents as well as their non-challant attitude. This affected
the validity of their response. As such incoming students as well as individual
who may wish to conduct a further research should take this into cognizance.
1.8 Historical Background of the Case Study
Sona
System Association Business Management (SSABML) was established in Nigeria in
1977. It first started with it first Plant in Kaduna located in Kuddenda Industrial
Layout, Kaduna.
The
company kick-up with franchise from Hamburg Breweries in Germany Market of
Kronerburg and Sergenbre to produce Kronernburg, Serzenbre, other franchise
were obtained from Malinnger Breweries in U.S.A to produce legent extra smooth
and Amstel Malt.
Sona
System Association Business Management Limited Kaduna (SSABML) has distribution outlet across all states in
Nigeria Selling Beer and Malt Drinks to its customers.
1.9 Definition of Terms
1.
Conflict:
This is a process in which one party perceive that it interest is being opposed
or negatively affected by another party.
2.
Management:
Management is the act of getting things done through people.
3.
Conflict
Management: Is a communication process in an
organization that a solution when conflict arise
4.
Organization:
This is a framework for getting things done.
5.
Strike:
This is temporary withdrawal or withholding of labour power with the hope of
raising its price by improving the payment of wages and other condition of
employment.
6.
Lockout:
This refers to management refusal to allow employees to work.
7.
Trade
Union: This is a combination of workers or employers
association form for the main purpose of regulating the terms and conditions of
employment of workers.
8.
Production:
This is the process of transforming resources such as raw materials, labour and
capital goods into finished product and services.
9.
SSABML: This is an acronym for Sona System Association Business Management Limited.