BANK/CUSTOMER RELATIONSHIP IN NIGERIA AS A
DEVELOPING ECONOMY
(A CASE STUDY OF UNION BANK OF NIGERIA PLC
OKPARA AVENUE ENUGU BRANCH)
TABLE OF CONTENT
Title
page
Approval page
Dedication
Acknowledgement
Abstract
Proposal
Table of content
CHAPTER
ONE
1.0
Banker/Customer relationship in
developing economy 1
1.1
Background of the study
1.2
History of U.B.N Plc
1.3
Statement of problem
1.4
Research question
1.5
Purpose of the study
1.6
Significance of study
1.7
Scope of study
1.8
Limitation of study
1.9
Statement of hypothesis
1.10
Definition of terms
References
CHAPTER
TWO
2.0
LITERATURE REVIEW of Bank/Customer Relationship In Nigeria As A Developing
Economy
2.1
Definition of Bank and
Customers
2.2
Bank/Customer relationship
2.3
Duties of the bank to the
customer
2.4
Banker rights
2.5
Yardstick for measuring bank
performance
2.6
Complaints of the customer. The
services offered to them.
2.7
Improving Bank performance in
Nigeria
2.8
The marketing concept and
services orientation
2.9
Assessment of Banker/Customer
relationship
References
CHAPTER
THREE
3.1 RESEARCH
METHODOLOGY of Bank/Customer Relationship In Nigeria As A Developing Economy
3.2 Research
Design
3.3 Area of
study
3.4 Population
of study
3.5 Instrument
for data collection
3.6 Validity and
reliability of the instrument
3.7 Method of
data collection
3.8 Method of
data analysis
3.9 Research
Question
References.
CHAPTER
FOUR
4.0
DATA PRESENTATION AND ANALYSIS of Bank/Customer Relationship In Nigeria As
A Developing Economy
References
CHAPTER
FIVE
5.0
SUMMARY, RECOMMENDATION AND CONCLUSION
of Bank/Customer Relationship In Nigeria As A Developing Economy
5.1 Summary of
findings
5.2
Recommendations
5.3 Conclusions
5.4 Suggestions
for further study
References
APPENDIX AND QUESTIONNAIRE