AN EVALUATION OF THE EFFECT OF MANPOWER TRAINING AND DEVELOPMENT IN SERVICE ORGANISATIONS – (A CASE STUDY OF POWER HOLDING COMPANY OF NIGERIA (PHCN) PLC ENUGU ZONE)

ABSTRACT

  This research work was designed to study training and development of employees in service organization.

  This study titled “An Evaluation of the effect of manpower training and development in service organizations. A case study of power holding company of Nigeria (PHCN) PLC Enugu Zone is of/with the view of finding out the way by which training and development can be conducted.

  The objective of the study is to highlight the advantages of human resource training and development and recommend an appropriate measure that could help improve the current human resource training programmes. Relevant data for this research work were collected from both primary source and secondary source of data. A descriptive method was used for this study. The total population of the staff in the organization is 250 out of which questionnaires were drawn from staff of the organization which constitute a sample size of 154.  The statistical instrument used in testing the validity of the hypothesis was chi – square. Among the major findings of the work was that training and development programme improve productivity and better performance. The research therefore recommended that there should be a free flow of information to enable all the staff to be aware of the training and development programme available to them both internally and externally.

TABLE OF CONTENT

Abstract

CHAPTER ONE  

 INTRODUCTION

1.1      Background of the study

1.2      Statement of the problem

1.3      Objective/purpose of the study

1.4      Research Questions

1.5      Statement of Hypothesis

1.6      Significance of the study

1.7      Scope and limitation of the study

CHAPTER TWO

REVIEW OF RELATED LITERTURE

2.1         Theoretical framework for the study

2.2      Historical background

2.3      Current literature on theories post

  Reference

CHAPTER THREE

RESEARCH DESIGN

3.1          Research Design

3.2          Sources of data

3.2.1    Primary sources of data

3.2.2    Secondary sources of data

3.3       Population of the study 

3.4       Sample design and determination of sample size

3.5       Methods of data collection

3.5.1    Questionnaire design, distribution and collection of 

            responses

3.5.2    Secondary method of data collection

3.6       Method of data analysis

CHAPTER FOUR

DATA PRESENTATION AND ANALYSIS

4.1      Data Presentation and Interpretation

4.2      Test of Hypothesis

 

CHAPTER FIVE

SUMMARY, CONCLUSION AND RECOMMENDATION

5.1      Summary of findings

5.2      Conclusion

5.3      Recommendation

Bibliography

Appendix

Questionnaire

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